Minimum Qualifications:

Associate's degree or two (2) years of related experience.

Preferred Qualifications:

Two (2) years of experience directly related to patient placement

Job Summary:

The Patient Placement Coordinator collects and analyzes data on patient admissions, transfers, and bed availability in specified clinical areas to improve patient care and maximize bed utilization.

Job Duties:

The Patient Placement Coordinator facilitates throughput from all admission sources via appropriate bed placement. Identify and assign beds for all admissions from various access points including: the Emergency Department, Day Surgery, Ambulatory Clinics, pre-admission and same day admissions, from home, transfers from ICU, as well as interfaculty hospital direct admissions through the Transfer Center. Responsible for facilitating patient assignments and communicating regularly with the Clinical Operations Administrator (COA) on all bed placement need issues so that they can address promptly. Perform data entry of patient accounts, including but not limited to, correct admission source, admit reason, correct treating service/team, correct admitting and attending faculty, and resident, as well as correct admission status. Enters admission status orders into the EPIC electronic medical record. Answers calls and provides high-level customer service in all interactions with internal and external customers. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, and fax. Addresses concerns of patients and provides service recovery and escalates issues to appropriate chain of command as needed. Enters bed request and bed assignment information into the ED EPIC Track Board for prompt communication of bed placements. Monitors census and bed clean status in the Bed Tracking system and coordinates request for STAT cleans as required. Provides the department Business Operations Manager or designee updates regarding placement needs. Can cross-function to facilitate interfacility transfers in the absence of the Transfer Coordinator to ensure interfacility transfer referrals as well as transfers from the Emergency Department are in compliance with EMTALA regulations. Prioritizes and completes all work in an accurate, effective, and efficient manner. Participates in team meetings/activities and supports the philosophy and goals of the team/department.

Knowledge/Skills/Abilities:

Must be able to work in a high-stress environment and manage multiple competing work priorities.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Evening shift: 3 pm to 11 pm. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.