Medical Front Desk Administrator/Patient Coordinator Part-Time | Single-Surgeon Hand Surgery Practice | Lakeway,Texas Are you an experienced medical-office professional who enjoys getting to know patients and taking ownership of your work? A single-surgeon hand surgery practice in Lakeway is seeking a personable, dependable and highly organized Medical Front Desk Administrator / Patient Coordinator. This is an opportunity to become an important part of a physician's practice rather than one person in a large administrative department. You will work directly with the surgeon and help patients throughout their experience with our office—from their first telephone call through appointments, surgery coordination and follow-up care. We are looking for someone who takes pride in making a medical office run smoothly and who enjoys providing patients with personal, attentive service. What You'll Do Be the welcoming first point of contact for our patients Answer patient calls clearly, patiently and professionally Schedule and confirm appointments Greet and register patients Maintain accurate information in the EMR/EHR ( Athena) Obtain medical records, imaging and referral information Communicate with referring physicians and medical offices Assist with insurance information and prior authorizations Help coordinate surgery and postoperative appointments Maintain patient confidentiality and accurate records Collect Copays and Outstanding Balances at Check In Work directly with the surgeon to keep the office organized and efficient Who Would Be a Great Fit We would especially like to meet someone who: Has a warm, professional and confident telephone manner Speaks clearly and is comfortable communicating with older orhard-of-hearing patients Enjoys helping patients and solving problems Is organized and attentive to details Can work independently and take responsibility for getting things done Is comfortable with computers and medical-office technology Is dependable and punctual Would enjoy working closely with one surgeon and herpatients Previous medical-office experience is preferred. EMR/EHRexperience is strongly preferred. HIPAA Knowledge and record of HIPAA training Experience in orthopedics,surgery or another specialty medical practice is an advantage. Why This Position Is Different This is a single-surgeon practice, offering a more personal working environment than a large medical group or hospital system. The right person will have the opportunity to become a trusted and valued part of the practice, develop long-term relationships withpatients and take real responsibility for the day-to-day operation ofthe office. Position Part-time, in person — Lakeway, Texas Schedule and compensation will be discussed with qualified applicants. Application Please submit your résumé through Indeed along with a briefdescription of your medical-office, front-desk, scheduling or patient- Selected applicants will be invited to complete a short audio/telephone screening Responsibilities Greet patients warmly, verify their appointment details, check-in and check-out procedures using Electronic Health Record (EHR) system Athena Schedule patient appointments efficiently, coordinate follow-up visits, and manage cancellations or rescheduling requests via medical scheduling software. Collect and review patient documentation, including insurance information, medical histories, and consent forms, ensuring compliance with HIPAA and clinical confidentiality policies. Verify insurance coverage, process medical billing claims, and facilitate collections using knowledge of health insurance plans such as Medicare and private payers. Maintain accurate medical records by updating electronic health records (EHR) systems and ensuring proper filing of paper documents when necessary. Assist healthcare provider with medical coding tasks to support accurate billing and recordkeeping. Handle phone communication professionally by answering inquiries, providing appointment reminders, and directing calls appropriately with excellent phone etiquette. ( Ring Central Phone System) Support office operations by managing clerical tasks such as data entry (including typing with accuracy > 40 words/min), filing, faxing, and helping with patient document needs. Ensure Privacy compliance ( HIPAA) with clinical procedures related to health information management and clinical confidentiality policies at all times. Skills Strong knowledge of medical collection processes, billing procedures, and health insurance protocols including Medicare. Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks; familiarity with electronic health records management is essential.

Pay:

$17.00 - $22.00 per hour Expected hours: 20.0 per week

Benefits:

On-the-job training Paid training

Work Location:

In person