Patient Care Coordinator BeauxMD Medical Aesthetics McKinney, TX Job Details Full-time $22 - $26 an hour 18 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Qualifications Patient scheduling systems Sales Customer service Operations coordination Medical office experience Practice management software High school diploma or GED Payment Processing Systems Medical records Attention to detail Front desk Phone etiquette Managing patient records Care coordination Aesthetic treatments Full Job Description Patient Care Coordinator BeauxMD is a physician-owned and operated medical aesthetics practice located in the historic district of downtown McKinney. We are known for delivering natural, results-driven aesthetic treatments in a luxury, patient-centered environment. Our team focuses on long-term relationships, comprehensive treatment planning, and exceptional patient experiences. We are seeking a personable, dependable, and professional Patient Care Coordinator to manage our front desk and help patients feel welcomed, understood, and cared for. The right person enjoys helping people, notices the details, and follows through. You will help keep the day organized so our providers can focus on patient care.

Qualities:

Genuine interest in people, with the warmth and patience to make every patient feel welcome and respected.

A service mindset:

listens carefully, anticipates reasonable needs, and helps patients understand what comes next. Strong accountability and preparation, keeping daily flow organized while seeing outstanding tasks and client promises through to completion. Verifies successful handoffs so no details are overlooked. High awareness of the overall office environment during routine duties; identifies extended wait times, timeline shifts, and team needs early to reconfigure focus before minor issues escalate. Calm and professional when the schedule is busy or a conversation is difficult; responds to concerns without becoming defensive. Careful attention to detail and strong organization, with the habit of checking work and following tasks through to completion. Clear communication and excellent phone etiquette; confirms important details and makes sure messages reach the right person. Sound judgment, honesty, and discretion; protects patient privacy and knows when to involve a provider or manager. Dependable work ethic and a willingness to help coworkers, take responsibility for mistakes, and apply feedback. A genuine enthusiasm for aesthetic medicine, along with a commitment to staying informed about our treatments, skincare offerings, and practice software. Responsibilities (include but are not limited to): Welcome patients and visitors, manage check-in and checkout, and keep patients informed of delays or next steps. Answer calls and messages promptly and professionally, respond accurately to inquiries, and help prospective patients schedule appropriate appointments. Schedule and confirm appointments, verifying the service, provider, appointment length, and preparation requirements. Monitor patient flow and address scheduling concerns early. Prepare for upcoming visits by checking patient information, forms, and other requirements. Maintain accurate demographics, records, consent forms, and before-and-after photographs according to practice procedures. Process payments accurately, explain approved pricing clearly, and assist with inventory and other administrative duties. Complete appointment reminders, patient and lead follow-up, and rebooking. Track open questions and commitments until they are resolved, with clear handoffs to the appropriate team member. Explain services, products, and provider-approved pre- and post-care instructions. Refer clinical questions, symptoms, or treatment concerns promptly to a provider; do not give independent medical advice or promise results. Introduce complementary services and skincare products consistent with the patient's treatment plan, without pressure or exaggerated claims. Room patients and ensure treatment rooms are prepared for scheduled visits. Oversee end-of-day preparation to ensure the practice is organized, stocked, and ready for the next day's patients. Assist with marketing and promotional activities, including social media, web, and direct mail. Maintain a clean, safe, and organized work environment. Follow practice policies for infection control, patient privacy, and HIPAA, and handle patient information discreetly.

Requirements:

Minimum 2 years of experience in patient coordination, medical front office operations, or a comparable client service role; 3 or more years preferred. Medical aesthetics, plastic surgery, or dermatology experience strongly preferred. Demonstrated ability to manage competing priorities, anticipate patient and team needs, and follow tasks through to completion with minimal prompting. Proficiency with computers, electronic medical records, and current software applications; ability to learn our scheduling, messaging, and payment systems. Ability to meet U.S. employment eligibility requirements. High school diploma or equivalent required; some college preferred.

Benefits:

Competitive hourly pay and bonuses. Health, Dental, & Vision insurance for full-time staff. Paid vacation and holidays for full-time staff. Professional development assistance. Employee discounts on services and retail products.

Pay:

$22.00 - $26.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have in patient coordination, medical front office operations, or a comparable client service role?

Experience:

medical aesthetics, plastic surgery, or dermatology practice: 2 years (Required) coordinating daily patient or client flow: 2 years (Required)

Work Location:

In person