Patient Experience & Sales CoordinatorNew Life Wellness & Medical Spa | Tomball, TX Are you passionate about helping people look and feel their best? At New Life Wellness & Medical Spa , we believe the patient experience begins long before a treatment—it starts with the very first phone call, text message, email, or smile at the front desk. We are looking for an energetic, polished, bilingual professional who thrives in a fast-paced environment, genuinely enjoys connecting with people, and loves creating exceptional customer experiences. This is much more than a front desk position—you will be the face of our practice and one of the most important members of our team. If you enjoy building relationships, helping people achieve their goals, and working in a positive, team-oriented environment, we'd love to meet you! Position Overview As our Patient Experience & Sales Coordinator , you will be responsible for creating an outstanding experience for every patient while helping our providers maintain a full schedule through exceptional customer service, communication, organization, and patient education. ResponsibilitiesPatient Experience Welcome every patient with warmth, professionalism, and enthusiasm. Create an exceptional first impression from the moment a patient walks through our doors. Build relationships that encourage patients to return and refer friends and family. Ensure every patient feels valued, heard, and cared for. Communication Answer incoming phone calls promptly and professionally. Respond quickly to text messages, emails, website inquiries, and social media messages. Schedule, confirm, and manage appointments efficiently. Follow up with leads and patients regarding consultations, treatments, and appointments. Communicate clearly and confidently with patients regarding services, pricing, promotions, memberships, and scheduling. Sales & Patient Education Confidently convert phone, text, and online inquiries into scheduled appointments. Educate patients on aesthetic and wellness services. Recommend treatments, skincare products, memberships, and packages based on each patient's goals and needs. Assist providers in maximizing their schedules through strategic scheduling and patient follow-up. Help achieve monthly sales goals through exceptional service and relationship building, not pressure. Administrative Duties Check patients in and out. Process payments accurately. Maintain electronic patient records. Coordinate provider schedules. Keep the reception area welcoming, organized, and professional. Assist with daily office operations and administrative projects. Must-Haves We're looking for someone who is more than just a receptionist. You'll be the face of our practice and one of the most important members of our team.

Our ideal candidate is:

Fluent in both English and Spanish (required). Professional, polished, and well-groomed, with a warm, welcoming presence that reflects our luxury brand. Energetic and enthusiastic, bringing positive energy to every patient interaction. Friendly and relationship-focused, genuinely enjoying connecting with people and delivering exceptional customer service. An outstanding communicator who is confident in person, over the phone, by text, and through email. Comfortable with sales and enjoys educating patients about treatments, memberships, skincare, and promotions while recommending services that best meet each patient's individual goals. A strong appointment closer who can confidently convert inquiries into booked consultations and treatments. Highly organized and able to multitask, successfully managing multiple phone lines, providers, patients, schedules, texts, and emails while remaining calm and professional. Patient and compassionate, answering repetitive questions with kindness, consistency, and professionalism every time. Tech-savvy and comfortable learning scheduling software, electronic medical records, texting platforms, email systems, and other office technology. Dependable and accountable, taking initiative, following through, and maintaining excellent attendance. A true team player who is willing to jump in wherever needed to help the practice succeed. Passionate about aesthetics, skincare, wellness, and helping patients feel confident. Preferred Qualifications While not required, experience in any of the following is highly desirable: Medical spa or aesthetic practice Plastic surgery or dermatology office Medical office Luxury retail Concierge or hospitality High-end customer service Sales or patient coordination CRM or patient management software Social media or content creation Our Core Values At New Life Wellness & Medical Spa, we hire for character first. We are looking for someone who is: Honest and trustworthy Kind and compassionate Positive and optimistic Professional and respectful Self-motivated Coachable and eager to learn Solution-oriented Detail-oriented Dependable Passionate about delivering exceptional patient care We believe technical skills can be taught. Character, integrity, and a genuine desire to serve others are what make someone truly exceptional. What Success Looks Like The ideal candidate naturally makes people feel comfortable and cared for. They confidently educate patients, build trust quickly, and understand that every interaction—whether by phone, text, email, or in person—is an opportunity to create a lifelong patient relationship. They are organized, proactive, and thrive in a fast-paced environment while maintaining a calm, positive attitude. Benefits Competitive hourly pay (based on experience) Bonus opportunities based on performance Employee discounts on products and services Paid training Opportunities for professional growth and advancement Positive, supportive team environment Beautiful, modern medical spa setting Join Our Team! If you're looking for more than just a job—if you want to be part of a team that changes lives by helping people look and feel their absolute best—we'd love to hear from you. New Life Wellness & Medical Spa Tomball, Texas Helping our patients look refreshed, feel confident, and live their best life—one relationship at a time.

Pay:

$17.00 - $22.00 per hour

Language:

Spanish (Required)

Work Location:

In person