Position Summary The Lead Medical Assistant serves as a dedicated clinical and operational resource for the assigned surgeon while continuing to provide direct patient care in a strictly office-based clinical setting. This role supports the assigned surgeon, promotes service excellence, and ensures consistent clinical workflows, compliance, and team performance. The Lead Medical Assistant acts as the primary day-to-day clinical point of contact for the assigned surgeon, anticipates clinical and operational needs, helps manage clinic flow, and assists leadership in maintaining quality, efficiency, continuity of care, and patient-centered care. Primary Responsibilities Serves as the primary day-to-day clinical resource and point of contact for the assigned surgeon. Serves as the primary clinical liaison for the assigned surgeon, coordinating communication and follow-through among Medical Assistants, Physician Assistants, Surgical Coordinators, leadership, surgery centers, and front office staff to support smooth daily operations. Reviews the assigned surgeon's clinic schedule in advance to identify complex patients, procedures, imaging needs, post-operative visits, add-ons, and potential workflow issues. Prepares for upcoming clinics by ensuring necessary records, imaging, test results, operative reports, supplies, instruments, and equipment are available before the patient is seen. Actively manages the assigned surgeon's clinic flow throughout the day and communicates delays, changes, add-ons, and patient needs to the appropriate team members. Anticipates the assigned surgeon's clinical and operational needs and proactively addresses issues before they disrupt patient care or clinic flow. Monitors and assists with completion of provider tasks, patient messages, clinical requests, forms, orders, results, and other outstanding items to ensure timely follow-through. Tracks outstanding imaging, laboratory results, referrals, clearances, and other clinical items requiring provider review or action. Maintains familiarity with the assigned surgeon's clinical preferences, protocols, procedures, scheduling preferences, and workflow expectations and helps ensure consistency among supporting staff. Provides day-to-day direction and guidance to Medical Assistants supporting the assigned surgeon during clinic while not serving as their formal supervisor. Identifies patients who may require surgery or additional procedural coordination and ensures an appropriate handoff to the Surgical Coordinator. Works closely with the Surgical Coordinator to ensure clinical information and surgeon instructions are accurately communicated and outstanding items are addressed. Assists with continuity of care by ensuring patients understand next steps and that follow-up appointments, imaging, referrals, or other ordered services are appropriately coordinated. Helps identify workflow inefficiencies and collaborates with leadership to recommend improvements. Oversees exam room and clinical supply readiness, including stocking, auditing for expired items, and maintaining instruments. Ensures equipment is properly maintained, troubleshoots basic issues, and escalates concerns when needed. Shows patients to examination rooms, procedure rooms or operative rooms and prepares them for the physician. Records patients' medical history, medications, allergies, vital statistics, and information such as test results in medical records. Explain treatment procedures, medications, diets, wound care instructions and physicians' instructions to patients. Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures. Assists providers with office procedures. Performs other duties as assigned. Reporting Relationships Lead Medical Assistant is assigned to and works in close partnership with a designated surgeon, serving as the physician's primary clinical support. The position reports directly to the assigned physician for day-to-day clinical direction and administratively to the Clinical Manager/Practice Leadership. This position does not have direct reports. Required Education and Experience Minimum of a bachelor's degree required. Minimum of three years of clinical experience in a busy physician office or outpatient setting preferred. Candidates may come from a variety of clinical backgrounds; extensive orthopaedic experience and strong clinical competency are more important than a specific clinical credential. Experience in orthopaedics, podiatry, foot and ankle care, or a closely related musculoskeletal specialty strongly preferred. Experience with casting, splinting, bracing, wound care, suture removal, or other orthopaedic office-based procedures strongly preferred. CPR for Healthcare Providers certification preferred. Experience and proficiency working with computers and electronic medical records. Working knowledge of medical terminology and coding.

Competencies / Required

Skills and Abilities Strong interpersonal skills, including superior customer service skills and a high level of professionalism. Strong oral and written communication skills with excellent self-discipline and patience. Demonstrated ability to anticipate provider needs, prioritize competing demands, and maintain clinic flow in a fast-paced environment. Strong follow-through, organization, and attention to detail, with the ability to independently track open items through completion. Ability to work closely with a physician while coordinating effectively with clinical, surgical, and administrative teams.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Do you have experience in orthopaedics?

Education:

Bachelor's (Required)

Work Location:

In person