Patient Access Coordinator

Patient Access Coordinator at University of Vermont Medical Center in Middlebury, Vermont, United States Job Description Patient Access Coordinator Job Details

Job Ref:

R0085901

Category:

Administration

Employment Type:

Full-Time

Health Care Partner:

Porter Medical Center

Location:

115 Porter Dr, Middlebury, VT 05753

Department:

Porter•Registration

Job Type:

Regular

Primary Shift:

Variable

Hours:

• Hours per

Week:

40

Weekend Needs:

As Scheduled

Pay Rate:

$27.56•$40.99 per hour This is a bargaining union position. This position will be 100% onsite work located in Middlebury, VT. Periodic travel to Ticonderoga, NY will be required to support training and coverage. This position will be scheduled to work during the day, evening and night shifts as needed for coverage.

JOB SUMMARY

The Patient Access Coordinator acts as a shift lead, mentor, and provides updates to the department operations team. Functions may include pre-registration, registration, financial clearanceadvocacy, insurance management, estimates and health insurance enrollment. Under the direction of the Patient Access SupervisorManager, the coordinator will onboard new hires, providing training to department process, policy, and procedure; routinely mentors staff and provides follow-up training as needed. In addition, the coordinator will assist the Patient Access Supervisor by monitoring workload, process, and performance as well as delegate tasks and functions to ensure the department meetsexceeds performance metrics. They will work with leadership to create and maintain department resource materials and serve as the first point of contact for case escalation and daily operations. As needed, the coordinator will complete functional tasks, working to augment staffing as volumes increase or during times of short staffing. The coordinator must have the ability to resolve issues independently, provide guidance and support, serving as the content expert for their team. The coordinator may be assigned special tasks by the supervisormanager and is expected to provide direction in lieu of the supervisor.

EDUCATION

Associates Degree. A minimum of 3 years relevant health care experience combined with education may be substituted.

Certifications:

CHAA EXPERIENCE Requires 3 or more years' experience in a leadership role, preferably in AccessSchedulingRegistration, Billing, and Financial Counseling with a customer service orientation. Prior experience with medical billing preferred. Requires demonstrated ability to diffuse angry customers and handle pressure with excellent verbal communication skills. and