Overview Solace Clinic is seeking a Behavioral Health Facility Administrator to facilitate our outpatient clinic in Kent, WA. The Behavioral Health Administrative Facilitator provides administrative and operational support to ensure the efficient delivery of outpatient behavioral health and substance use disorder services. This position serves as a liaison between clients, clinical staff, referral partners, and community agencies while supporting regulatory compliance, scheduling, documentation workflows, quality assurance activities, and day-to-day clinic operations. Responsibilities Client Access & Intake Coordination Welcome clients and visitors while maintaining a professional, trauma informed, and recovery oriented environment. Coordinate new client inquiries, eligibility screening, and appointment scheduling. Collect required intake documentation, releases of information, insurance information, and demographic forms. Verify insurance eligibility and benefits prior to admission when applicable. Coordinate referrals to internal and external behavioral health providers and community resources. Maintain waitlists and monitor timely access to services. Scheduling & Operational Support Manage clinician schedules and coordinate appointments, group sessions, and staff calendars. Confirm appointments and communicate scheduling changes with clients. Monitor clinic schedules to maximize provider productivity while supporting client access. Assist with coordination of telehealth appointments and related technology. Documentation & Regulatory Compliance Monitor client charts for completion of required administrative documentation. Track required signatures, consent forms, releases, treatment documentation deadlines, and other non-clinical record requirements. Assist with preparation for licensing reviews, audits, Medicaid reviews, and quality assurance activities. Maintain confidential records in accordance with

HIPAA, 42 CFR

Part 2, and agency policies. Assist leadership in maintaining policies, procedures, and administrative records required by Washington State behavioral health regulations. Administrative Coordination Serve as the primary administrative contact for clients, referral sources, and community partners. Answer incoming phone calls and respond to general inquiries professionally and promptly. Coordinate incoming referrals and distribute information to appropriate clinical staff. Maintain office supplies, forms, educational materials, and administrative resources. Support meeting preparation, agendas, minutes, and follow-up activities. Quality Improvement Support Track key operational metrics including appointment utilization, no-show rates, client admissions, discharges, and referral outcomes. Assist leadership with quality improvement projects and performance improvement initiatives. Monitor administrative workflow efficiency and recommend process improvements. Generate routine operational reports from the electronic health record (EHR). Staff Support Assist with onboarding activities for new employees. Coordinate required trainings, credential tracking, and administrative personnel records. Maintain training logs and compliance documentation. Support communication among administrative, clinical, and leadership teams. Compliance & Confidentiality Maintain compliance with: Washington State Department of Health Behavioral Health Agency regulations

HIPAA 42 CFR

Part 2 confidentiality requirements Medicaid documentation standards Agency policies and procedures Protect confidential client information at all times. Minimum Qualifications Associate degree preferred (High School Diploma or equivalent required). Minimum two years of healthcare, behavioral health, or substance use disorder administrative experience preferred. Experience working with Electronic Health Records (EHR/EMR). Strong organizational and time-management skills. Excellent customer service and communication skills. Ability to manage multiple priorities in a fast-paced outpatient environment. Proficiency in Microsoft Office and Google Workspace. Preferred Qualifications Experience in a Washington State behavioral health or SUD treatment agency. Familiarity with ASAM Criteria and behavioral health terminology. Experience with Medicaid, managed care organizations, and insurance verification. Bilingual candidates are encouraged to apply. Core Competencies Organization and attention to detail Professional communication Cultural humility and trauma-informed customer service Confidentiality and ethical conduct Collaboration and teamwork Problem-solving and adaptability Regulatory awareness and compliance Customer service excellence Why Join Solace Clinic? At Solace Clinic, you'll have the opportunity to make a meaningful impact by helping individuals build the knowledge, confidence, and skills needed to support long-term recovery. Our team values compassion, collaboration, and excellence in serving our community. Equal Employment Opportunity Solace Clinic is an Equal Opportunity Employer committed to creating an inclusive and respectful workplace. We welcome qualified applicants of all backgrounds and make employment decisions based on qualifications, merit, and business needs, without regard to any characteristic protected by federal, Washington State, or local law.

Pay:

$30.00 - $50.00 per hour

Benefits:

Health insurance Paid time off Parental leave

Work Location:

In person