Join Our Team! Patient Care Coordinator/Receptionist

• Eastside Audiology Are you someone who thrives in a supportive, team-focused environment where patient care is the top priority?

Do you love connecting with people, have excellent communication skills, are detail oriented and have high energy? If so, we'd love to meet you! At Eastside Audiology, we take pride in providing exceptional hearing healthcare with a personal touch. Our clinics are built on teamwork, support, can-do attitudes and a culture of caring, ensuring that every patient feels welcome, heard, and cared for. We are looking for a full-time Patient Care Coordinator (Front Desk Receptionist) to be the friendly face of our practice and an essential part of our support team.

What You'll Do:

Be the first friendly face patients interact with—greeting them with warmth and professionalism in person and on the phone Manage the front desk —checking in patients, scheduling appointments, handling phone lines, managing paperwork, communicating with providers and processing payments Keep things running smoothly —Maintain well-organized patient records, accurately enter and update information, and ensure all documentation is handled with care and confidentiality. Act as a key liaison between patients and providers , facilitating clear communication to help coordinate appointments, relay important details, and ensure a seamless experience for everyone. Problem-solve in the moment —adapting to patient needs and clinic priorities with confidence and composure. Solution focused and able to make every patient interaction a positive one. Create a welcoming environment — Set the tone for a positive patient experience by keeping the lobby clean, organized, and inviting. Support the team — Be a team player by stepping in where needed, whether that's assisting with administrative tasks, helping a colleague problem-solve, or ensuring that daily operations run efficiently. Work collaboratively with providers and staff to deliver the best possible patient care, fostering a supportive and uplifting work environment. The responsibilities listed above are not exhaustive and may be adjusted based on business needs. What We're Looking For A fast learner who is adaptable and eager to take on new challenges and retain information A resourceful problem solver and critical thinker who can think on their feet and find solutions in the moment while maintaining composure and professionalism Someone who is reliable and consistent in their punctuality and attendance . It is critical that the Patient Care Coordinator arrives on time as they are the first interaction with patients Someone with a patient-first mindset , ensuring every interaction is smooth, supportive, and positive A warm, friendly communicator who makes patients feel valued and at ease A team player with a positive, can-do attitude —someone who enjoys working with others and contributing to a supportive culture Prior customer/patient service experience is a must . Prior medical reception is preferred , though we are happy to provide training for the right candidate.

Core Skills & Abilities:

Strong verbal and written skills Strong organization skills and attention to detail Strong computer skills (Microsoft) Strong administrative proficiency Strong multi-tasking and prioritization skills Critical thinking and problem solving skills Takes initiative and is resourceful Reliability and composure

Why You'll Love Working Here:

A supportive, team-oriented work environmen t where your contributions are valued! Monday-Friday schedule

• no weekends, no late nights! Reasonable Schedule
• 8:00am to 5:00pm with an hour lunch Competitive pay: $20.00
• 23.

00 per hour (DOE) Benefits, including : 401(k) with employer match Paid time off (PTO) and Eight (8) paid holidays Medical Insurance for Full Time employees, 30+ hours a week On-the-job training to help you succeed Ready to Join Us? If you're looking for a fulfilling role where you can make a difference in patients' lives while being part of a caring, dynamic team, we'd love to hear from you! We are actively interviewing, so apply today!

Work Location :

Woodinville, WA |

Job Type:

Full-time.

Job Type:

Full-time Pay:

$20.00

• $23.00 per hour Expected hours: 38.0
• 40.

0 per week

Benefits:

401(k) 401(k) matching Financial planning services On-the-job training Paid time off Uniform allowance Application Question(s): This position requires managing multiple priorities at the same time—patients at the front desk, incoming phone calls, scheduling needs, and requests from providers. Can you describe your experience working in a similar fast-paced environment and how you prioritize competing needs? Tell us about a time you had to handle an upset or frustrated customer or patient. What did you do, and how did you work toward a positive resolution? This role requires consistent, dependable attendance and being ready to work at the scheduled start time because the PCC is often the first point of contact for patients. Are you able to consistently meet the scheduled hours of Monday-Friday, 8:00 a.m

• 5:00 p.

m.?

Experience:

Customer service: 3 years (Required) Front desk: 1 year (Preferred) Ability to

Commute:

Woodinville, WA 98072 (Required)

Work Location:

In person