Front Office Administrator/Patient Coordinator - Dental Office

Front Office Administrator/Patient Coordinator - Dental Office 4.4 4.4 out of 5 stars Neighborhood Smiles - Belleville is dedicated to providing high-quality, personalized dental care to our small community. Dr. Ryan Yakowicz and his dental team has worked tirelessly growing this practice over the years, expanding our services and access to affordable dental care, while maintaining a strong commitment to patient satisfaction and trust.

Summary:

We are seeking a Front Office Administrator/Patient Coordinator to join our dynamic team here at Neighborhood Smiles - Belleville. In this role, you will play a crucial part in ensuring our patients receive exceptional care and support throughout their visit. Your contributions will help us maintain our reputation for outstanding customer service and personalized dental experiences.

Responsibilities:

Promptly and warmly greet patients as a welcomed guest to the office. Manage overall office schedule. Including but not limited to patient scheduling, insurance verification, treatment plan presentation, and patient collections. Create new patient/family accounts as needed Accept emergency patient calls and triage them to provide them with prompt service. Arrange appointments with the correct amount of time and accommodates both patients and staff in scheduling. Rescheduling appointments when Dr./Hygiene is out of the office. Complete upcoming appointment confirmations daily, accurately quoting patient co-pays, or any other payment due. Ensure practice efficiency while protecting the patient experience Answering the office telephones with enthusiasm and professionalism. Ensure compliance with HIPAA and OSHA regulations Collaborate with the office providers to support seamless patient care Oversee/order front office supplies as needed Demonstrate superior customer service skills when communicating with patients and co-workers. Promptly respond to voicemails, emails and texts. Manage outgoing and incoming referrals Maintain accurate patient records: scan signed forms into electronic chart, document conversations, etc. Reconciles end of the day reports/deposits. Maintain a clean and organized desk on a daily basis. Ensure supplies are stocked as needed. Perform other assigned duties as requested.

Requirements:

To perform this job successfully, an individual must be able to perform each essential task required satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this position. 2+ years of experience as a Dental Office Administration, Dental Insurance, Dental Assisting, and/or Patient care coordination. Strong leadership and organizational skills Knowledge of dental office scheduling, treatment presentation, patient financials, and insurance processes Passion for relationship-driven patient care Must be proficient in data entry skills. Needs to have very strong multi-tasking skills., in a fast paced environment. Skillful in using office equipment and handling paperwork/filing adequately and confidentially. Proficient in using electronic health record (EHR) systems. Proficient in using a variety of computer system programs, such as Microsoft Office Products (Excel, Word, Microsoft Outlook, etc.) Ability to communicate clearly in person, on the phone, and establish meaningful relationships quickly and efficiently. If you're ready to make a meaningful impact on our patients' lives while working in a supportive environment, we invite you to apply today and join our Neighborhood Smiles - Belleville family!

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan

Experience:

Dental assisting: 1 year (Required)

Work Location:

In person