Full-Time | Monday-Friday | The COVE Outpatient Veterinary Imaging Center About SVS Imaging & The COVE The COVE is the outpatient imaging division of SVS Imaging , providing advanced diagnostic imaging services for veterinary patients through dedicated outpatient imaging centers. As part of SVS Imaging, The COVE works alongside a broader team of veterinarians, imaging professionals, and veterinary specialists to provide referring veterinary hospitals and their patients with access to advanced diagnostic imaging and clinical expertise. The COVE provides a dedicated outpatient setting for MRI, CT, ultrasound, echocardiography, and other diagnostic imaging services , while working closely with referring veterinarians to coordinate care from referral through completion of the imaging study and delivery of results. About the Role We're seeking an exceptional Veterinary Medical Coordinator - Imaging & Patient Care to become the operational hub of The

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Imaging's outpatient imaging division , and an integral member of our team. This is not a traditional receptionist, scheduler, or administrative position. This unique hybrid role combines case management, client communication, patient coordination, scheduling, and hands-on clinical support . You will own the patient journey from referral through discharge while ensuring cases are prepared, clinical teams have the information they need, clients feel supported, and patients receive outstanding care. You will also serve as an important connection between The

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Imaging's broader clinical team, referring veterinary hospitals, and pet owners , helping ensure communication and case coordination are seamless across the organization. This role is ideal for someone who enjoys being the person others rely on and the one who keeps cases organized, anticipates needs, communicates clearly, and ensures nothing falls through the cracks. Throughout the day, you will work alongside veterinarians and imaging professionals by coordinating appointments, briefing the clinical team on upcoming cases, assisting with ultrasound procedures, communicating with referring hospitals, supporting patient care, and helping ensure the facility runs smoothly. If you naturally anticipate what needs to happen next, thrive in a fast-paced medical environment, and enjoy balancing clinical responsibilities with exceptional client service, we'd love to meet you. Key Responsibilities Case Coordination & Clinical Workflow Management Coordinate outpatient MRI, CT, ultrasound, echocardiography, and other imaging appointments from referral through completion. Review referrals and client inquiries, medical records, diagnostics, and clinical history to ensure cases are complete and the imaging team is prepared. Organize case details prior to patient arrival, including presenting complaint, relevant history, prior diagnostics, imaging goals, and referring veterinarian questions. Brief the clinical team on upcoming cases, including patient history, areas of concern, sedation considerations, and any special requirements. Serve as the communication bridge between referring veterinarians and the imaging team to ensure the clinical intent of each study is understood. Identify missing information, clarify imaging requests, and proactively communicate with referring hospitals to prepare cases appropriately. Coordinate imaging schedules while balancing patient needs, urgency, staffing, and equipment availability. Track cases from referral through report delivery, ensuring documentation, communication, and follow-up tasks are completed. Coordinate sample submissions, transfers, and additional diagnostic needs when applicable. Ensure imaging reports are delivered to the appropriate veterinarian and follow-up communication is completed. Coordinate with members of the broader SVS Imaging clinical and operational team as needed to ensure cases move efficiently through the organization. Client Experience Serve as the primary point of contact for pet owners from their first interaction with The COVE through post-visit follow-up. Create a calm, compassionate, Fear Free experience for patients and their families. Explain imaging procedures, expectations, timelines, patient preparation, and discharge instructions. Prepare estimates, obtain consent forms, process payments, and review financial agreements. Provide updates throughout the patient's visit and complete post-procedure follow-up communication. Build strong relationships with referring hospitals through timely, professional communication. Help clients understand how The COVE fits within SVS Imaging and the services available to support their pet's diagnostic and clinical needs. Patient Coordination & Care Perform patient admissions and verify medical history, medications, fasting status, and required documentation. Obtain and document patient weights and assist with patient flow throughout the day. Coordinate movement between examination rooms, imaging suites, recovery areas, and discharge. Maintain accurate and complete medical records. Ensure patient documentation, consent forms, and required paperwork are complete before procedures begin. Advocate for patient comfort, safety, and overall experience throughout their visit. Communicate relevant patient information and concerns to the appropriate members of the medical team. Clinical Support & Imaging Assistance Assist veterinarians and technicians during ultrasound, CT, and other imaging procedures. Provide patient restraint and positioning support during ultrasound examinations using Fear Free handling techniques. Prepare patients for imaging, including clipping, cleaning, catheter preparation, and procedural setup as needed. Assist with patient monitoring before, during, and after sedation procedures under veterinary direction. Prepare examination rooms, imaging suites, and equipment between patients. Support patient recovery and discharge preparations. Monitor patient comfort and communicate concerns to the medical team. Step in wherever needed to maintain efficient workflow and exceptional patient care. Work collaboratively with SVS Imaging's imaging and veterinary professionals to support high-quality patient care. Referral Relationship Development & Outreach Build and maintain strong relationships with referring veterinary hospitals to increase awareness and utilization of The COVE's outpatient imaging services . Help referring hospitals understand the relationship between The COVE and SVS Imaging and how the organization can support their diagnostic imaging needs. Assist with outreach efforts to introduce veterinary teams to The

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Imaging, our services, referral process, and clinical capabilities. Help referring hospitals establish accounts and navigate referral workflows to make submitting patients simple and efficient. Partner with the marketing and leadership teams on outreach initiatives, client communication efforts, and referral growth strategies. Maintain regular communication with veterinary practices to ensure they have the resources and information needed to confidently refer patients. Represent The COVE and SVS Imaging professionally when communicating with referring veterinary teams and community partners. Operations & Facility Management Open and close the imaging center each day. Coordinate daily workflow to keep appointments organized and running smoothly. Maintain a clean, organized, and welcoming facility. Complete room turnover, laundry, linen management, and restocking responsibilities. Monitor medical, office, and client supply inventory and communicate supply needs. Ensure imaging areas and shared equipment are prepared for daily operations. Help identify opportunities to improve processes, communication, and efficiency within The COVE. Follow and help implement operational processes established by SVS Imaging . What We're Looking For The ideal candidate is someone who: Loves both veterinary medicine and client service. Naturally anticipates needs and takes initiative. Enjoys staying busy and wearing many hats. Can seamlessly transition between scheduling, communication, and hands-on patient care. Remains calm, organized, and compassionate under pressure. Takes ownership of responsibilities and follows tasks through to completion. Has exceptional attention to detail and organizational skills. Communicates professionally with clients, referring veterinarians, and teammates. Has strong clinical judgment and can understand medical records, identify key details, and communicate priorities effectively. Thrives in a collaborative specialty medicine and imaging environment. Enjoys improving processes and helping build a growing organization. Is comfortable working within a growing organization where responsibilities may evolve as SVS Imaging and The COVE continue to expand . Enjoys being part of a team that connects outpatient imaging, referring veterinary hospitals, and specialty clinical expertise. Preferred Qualifications Credentialed Veterinary Technician (CVT, RVT, or LVT) preferred. Experienced Veterinary Assistant with strong clinical skills will also be considered. Minimum of three years of veterinary experience. Specialty, emergency, or referral hospital experience strongly preferred. Experience with anesthesia or sedation monitoring is a plus. Experience coordinating referral or specialty medical cases is highly desirable. Comfortable learning, leveraging, and optimizing CRM, imaging, and scheduling software. Excellent written, verbal, and interpersonal communication skills. Why Join SVS Imaging & The COVE? This is an opportunity to become a foundational member of The

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Imaging's outpatient imaging division , where your work directly impacts patient care and the experience of both referring veterinary teams and pet owners. You'll collaborate with experienced imaging professionals and veterinarians across SVS Imaging , support referring veterinarians with advanced diagnostics, and help create an exceptional experience for pets and their families at The COVE. Because The COVE is part of the larger SVS Imaging organization, this role offers the opportunity to work within a growing veterinary imaging team while having a direct impact on the day-to-day operation and continued development of an outpatient imaging center. Every day offers variety, interesting medical cases, meaningful interactions, and the opportunity to combine your clinical knowledge, organizational skills, and passion for veterinary medicine in a role where you truly make a difference. If you're looking for more than "just another veterinary job" and want a role where you can combine your clinical experience, organizational talents, and passion for exceptional service, we'd love to hear from you. Compensation & BenefitsCompensation Salary range: $40,000-$60,000 annually , based on experience, clinical background, and qualifications. Additional earning opportunities may be available through performance-based incentives and referral growth initiatives. Opportunities for continued professional growth and advancement within a growing veterinary organization. Company Benefits Flexible work environment with a supportive, collaborative team culture.

Monthly medical stipend:

$516.67 per month, beginning after six (6) months of continuous employment. 401(k) retirement plan: Eligibility after six (6) months of employment, with a 3.5% company match.

Cell phone reimbursement:

$50/month, when applicable. Company-supported certification and continuing education opportunities. Collaborative, mission-driven team culture focused on improving veterinary care and patient outcomes. Professional development opportunities to expand clinical, operational, and leadership skills. Opportunities to grow within SVS Imaging and The COVE as the organization continues to expand. Interested in Applying? As part of our application process, we ask candidates to submit a brief 2-3 minute introduction video . This helps us get to know you beyond your resume and understand what motivates you, how you communicate, and what you're looking for in your next role. Please introduce yourself and answer a few of the following questions: Tell us about your veterinary background and experience. What attracted you to this position at The COVE and SVS Imaging? This role combines client communication, case coordination, scheduling, and hands-on patient care. What aspect of this role most interests you? What part of this position do you feel aligns best with your strengths? What type of work environment allows you to do your best work? Please attach video to the form below or email to info@svsimaging.com .

Pay:

$40,000.00 - $60,000.00 per year

Benefits:

401(k) Continuing education credits Health insurance Paid time off

Location:

Waukesha, WI 53188 (Preferred)

Work Location:

In person