Your Role The Behavioral Health Services (BHS) team is responsible for developing and executing a best-in-class behavioral health product for Blue Shield of California. The Behavioral Health Program Manager, Principal will report to the Director of Behavioral Health Strategic Planning and Performance. In this role you will strengthen the performance of the Behavioral Health program by transforming reporting, trend analysis and issue identification into actionable insights that support leadership decision making and program improvements. Through disciplined planning, stakeholder engagement and performance measurement, this position helps to ensure Behavioral Health efforts are aligned to strategic goals, measurable value and successful execution across the organization. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Your Knowledge and Experience Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree Requires 10 years of prior relevant experience Requires experience with Behavioral Health operations, quality and/or performance management Keen analytical skills, including the ability to identify trends, assess business impact and translate findings into actionable recommendations required Requires excellent written and verbal communication skills, with the ability to actively engage leadership and cross-functional stakeholders, as well as clearly summarize performance, risks, opportunities and value outcomes Strong organizational skills, including the ability to manage initiative tracking, maintain portfolio-level visibility and support follow-through on key actions Hybrid This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need. Your Work In this role, you will: Operate at a strategic business level to ensures projects/programs are in line with Blue Shield of California strategic goals Consult with all levels including senior management, make recommendations, and influence decision-making Leverage cross-functional internal and external relationships to drive initiatives forward Plan and implement multiple and extremely complex projects/programs spanning across business areas Determine key business issues, develop effective action plans and implement to successful conclusion Facilitate the generation of monthly, quarterly and ad hoc performance reporting through active engagement of Behavioral Health Leadership and Analytics teams; enabling trend analysis, messaging, mitigation planning and execution Serve as the primary point of contact for the collection and management of Behavioral Health program opportunities; conduct root cause analysis, feasibility assessments and action plans that provide visibility to BHS and the organization