Position Summary The Healthcare Technology & Operations Intern supports the day-to-day operations of the private practice by assisting with client intake, practice management systems, workflow automation, and administrative processes. This internship provides hands-on experience in behavioral healthcare operations while developing skills in healthcare technology, customer service, and process improvement. Client Intake & Client Experience Respond to prospective client inquiries by phone, email, and text. Schedule consultations and intake appointments. Send intake paperwork and monitor completion. Follow up regarding missing documentation. Assist with insurance verification workflow. Ensure client records are complete before appointments. Provide exceptional customer service. Assist with missed-call text communications. GoHighLevel (GHL) Administration Maintain contact records and pipelines. Create and edit forms and surveys. Assist with workflow automation testing. Build and update email and SMS campaigns. Apply tags and segmentation. Maintain appointment calendars. Assist with reporting dashboards. Monitor automations and troubleshoot issues. Practice Operations Maintain digital filing systems. Create and update SOPs. Develop checklists and workflow documentation. Support provider onboarding. Prepare operational reports. Organize forms and templates. Support operational improvement projects. Technology & Process Improvement Identify workflow improvements. Test new software features. Assist with AI implementation projects. Document new workflows. Support technology implementation. Marketing Support (As Needed) Assist with newsletter distribution through GHL. Update clinician profiles. Support website content updates. Maintain referral databases. Assist with event preparation. Qualifications Currently pursuing a degree in Healthcare Administration, Business, Psychology, Public Health, Health Informatics, Communications, Marketing, Human Services, Information Systems, or a related field. Strong organizational and communication skills. Professional, detail-oriented, and able to multitask. Proficient with Microsoft Office and Google Workspace. Interest in behavioral health and healthcare technology preferred. Learning Outcomes Behavioral healthcare administration GoHighLevel CRM administration Healthcare workflow automation Client intake coordination HIPAA-compliant operations Practice management Process improvement Professional communication Why Join Life Empowerment Services? Interns gain meaningful, hands-on experience supporting a growing behavioral health organization while learning healthcare operations, technology, and client-centered service delivery.

Expected hours:

No less than 15.0 per week

Work Location:

Hybrid remote in Marietta, GA 30067