Discover Vanderbilt Health :

With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

Audiology•

Support Staff Job Summary:

The Audiology Technician supports audiologists and clinic operations by assisting with patient care, hearing device management, inventory coordination, and administrative functions. This role serves as an important member of the care team, helping deliver high-quality hearing healthcare while ensuring efficient clinic and laboratory operations. The position offers exposure to hearing aid technology, cochlear implants, and patient care across the lifespan. . Audiology Technician Vanderbilt Bill Wilkerson Center | Franklin, TN 919 Murfreesboro Rd., Franklin, TN 37064

Schedule:

Monday-Friday, 8:00 AM-5:00 PM Join a Team That Helps Patients Hear and Communicate Better The Vanderbilt Bill Wilkerson Center is seeking a dependable, patient-focused Audiology Technician to support our audiology and hearing aid team in Franklin. This role is ideal for someone with a strong customer service or healthcare background who enjoys working directly with patients, solving problems, staying organized, and contributing to a high-performing clinical team. If you have a consistent work history, excellent communication skills, and an interest in healthcare, we'd love to hear from you. What You'll Do Assist patients with hearing aids, assistive listening devices, and Bluetooth connectivity Support same-day clinic appointments and patient flow Manage hearing aid inventory, orders, shipments, and device tracking Maintain accurate documentation and electronic records Prepare equipment and support daily clinic operations Partner with audiologists and support staff to ensure an exceptional patient experience Travel occasionally to satellite clinics as needed What We're Looking For High school diploma or equivalent required Associate's or Bachelor's degree in Communication Sciences, Speech-Language Pathology, Audiology, Healthcare, or a related field preferred Three or more years of customer service, healthcare, medical office, therapy clinic, or patient-facing experience preferred Demonstrated reliability and stable work history Strong communication, organization, and problem-solving skills Ability to manage multiple priorities in a fast-paced clinical environment Experience working with pediatric or special-needs populations is a plus Why Vanderbilt Bill Wilkerson Center? Work alongside nationally recognized audiologists and hearing specialists Gain experience with hearing aid and cochlear implant technology Build valuable healthcare and patient care skills Monday-Friday schedule with no weekends Opportunity to grow your career within Vanderbilt Health Apply Today If you're passionate about helping others and are looking for a rewarding healthcare support role with a respected clinical team, apply today and join Vanderbilt Health's mission of improving lives through better hearing and communication.

DAILY RESPONSIBILITIES

• Assist and counsel same day clinic patients independently with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing.
• Document and bill for patient care services.
• Schedule same day clinic patients for hearing aid cleanings, supplies, and repairs, and earmold pick up.
• Respond timely to patient messages/calls and provider clinical messages.
• Complete quality check of invoices with our negotiated prices and purchase order numbers.
• Ship items back to manufacturers for repairs, remakes, or refunds via USPS, UPS, or FedEx.
• Order hearing aids, accessories, and earmolds per Track aid or custom hearing aid forms

TECHNICAL CAPABILITIES

• Patient Documentation and Billing (Intermediate): Demonstrates mastery proficiency in documentation practices.

Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation and billing. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers' documentation.

• Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects.

Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discuss options with customers for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences, and creates business opportunities. Deals with unexpected customer demands smoothly and without conflict.

• Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process.

Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc.) Generates measurable improvement in understanding and quality of life of patients and their families.

• Hearing Aid Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain devices, accessories, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.
• Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions.

Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service. Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities:

Organizational Impact:

Performs tasks that are typically routine that may impact team's performance with occasional guidance.

• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.

Breadth of Knowledge:

Applies knowledge of standards, established processes and procedure that apply to your own job.

Team Interaction:

Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues :

Develops Self and Others:

Continuously improves own skills by identifying development opportunities

• Builds and Maintains Relationships:

  Seeks to understand colleagues' priorities, working styles and develops relationships across areas

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Communicates Effectively:

Openly shares information with others and communicates in a clear and courteous manner.

Delivering Excellent Services:

• Serves Others with

Compassion:

Invests time to understand the problems, needs of others and how to provide excellent service

• Solves Complex Problems:

  Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.

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Offers Meaningful Advice and Support:

Listens carefully to understand the issues and provides accurate information and support.

Ensuring High Quality:

• Performs Excellent Work:

  Checks work quality before delivery and asks relevant questions to meet quality standards.

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Fulfills Safety and Regulatory Requirements:

Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

Managing Resources Effectively :

• Demonstrates Accountability:

  Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

• Stewards Organizational Resources:

  Displays understanding of how personal actions will impact departmental resources.

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Makes Data Driven Decisions:

Uses accurate information and good decision making to consistently achieve results on time and without error.

Fostering Innovation :

• Generates New Ideas:

  Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

• Applies Technology:

  Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to

Change:

Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience Experience Level :

3 years

Education:

High School Diploma or GED This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.