Position Summary The Direct Service Professional (DSP) plays a vital role in supporting individuals with developmental disabilities to live meaningful, self-directed lives. Under the direction of the Program Manager, the DSP provides direct support, teaching, coaching, and facilitation to help participants engage fully in activities that align with their Person-Centered Plans. This includes fostering independence, promoting self-advocacy, supporting skill development, and encouraging community participation. The DSP works in a variety of settings including program facilities, the community, participants' homes, and through virtual platforms. This position is central to ensuring that each individual receives quality support that honors their rights, preferences, and goals, while maintaining a safe and inclusive environment. Essential Functions Provides individual and group supervision and instruction to participants in the community, program facility, or through videoconferencing that reflect the interests, strengths, and goals of each participant. Follow all safety policies and ensure the safety and well-being of all participants, specifically with loading and unloading participants from vehicles. Contributes observations and feedback to the development and review of Individual Service Plans (ISP) and Person-Centered Plans (PCP); attends meetings as required. Accurately records daily progress notes and documentation, including participation, support needs, and outcomes, in a timely manner. Attends and actively participates in required trainings and staff meetings (in-person or virtual) to maintain current certifications and best practices. Assists in implementing non-aversive behavioral support strategies consistent with participants' individual plans. Assists with daily cleanup of program facilities and other work areas to maintain a clean and safe environment. Provide personal care assistance, which may include restroom support, dressing, eating, lifting, and positioning. Maintains professional and respectful interactions with employers, families, care providers, community members, and partner agencies. Dispenses medication in accordance with Program Manager or RN directives, program policies, and applicable regulations. Ensures proper use, cleaning, and maintenance of adaptive equipment such as wheelchairs, braces, communication devices, hearing aids, and other support equipment. Responds promptly and appropriately to communication from the Program Manager or designee. Regular and predictable attendance. Other duties assigned.

Required Education and Experience Education:

High school or GED certification, some college preferred.

Certificates, Licenses, Registrations:

Current CPR and First Aid certification (can be provided by UCP); DOJ fingerprint clearance.

Required Skills, Competencies, and Abilities Communication Skills:

Strong verbal and written communication skills with the ability to interact effectively and respectfully with participants, families, care providers, and staff.

Organizational Skills:

Ability to prioritize and maintain attention to detail while ensuring timely and accurate documentation.

Interpersonal Skills:

Professional, approachable, and compassionate demeanor; able to build rapport and foster trust.

Customer Service Orientation:

Demonstrated commitment to providing excellent support and assistance to participants in a manner that promotes dignity, inclusion, and independence.

Decision-Making and Problem-Solving:

Demonstrated ability to exercise sound judgment, maintain safety, and respond appropriately in dynamic or emergency situations.

Adaptability:

Ability to work in a variety of settings and adjust to changing participant needs and environments.

Teamwork:

Ability to collaborate effectively with colleagues, supervisors, and community partners to ensure participant success.