Pay range:

$17.20•$25.24 / hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects•physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours\nBest-in-class well-being programs\nAnnual, no-cost health assessment program Blueprint for Wellness\nhealthyMINDS mental health program\nVacation and Health/Flex Time\n6 Holidays plus 1 \"MyDay\" off\nFinFit financial coaching and services\n401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service\nEmployee stock purchase plan\nLife and disability insurance, plus buy-up option\nFlexible Spending Accounts\nAnnual incentive plans\nMatching gifts program\nEducation assistance through MyQuest for Education\nCareer advancement opportunities\nand so much more!

Responsibilities:

Retrieve,sortand process specimens for shipment to referral laboratories.\nEnsure sample quality and accuracy. Identifyproblems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.\nPrepare specimensand packagesfor shipmentensuring they are preparedaccording to IATA regulations.\nResponsible for filing departmental documents.\nHandleall customer inquiriesregarding reporting of results, service failuresand other quality issues to provide customer satisfaction.\nReport laboratory results using established protocols.\nContactclientsto resolve routine or medical/technical matters related to patient testing andresult reportingusing established protocols.\nPerform investigationsand provide resolution to complex Referral Testing issues.\nResearch test availability using established protocol for selecting a referral vendor.\nAssistClientServices,CustomersandSales by effectively answering questions and responding to concerns in a timely manner.\nCommunicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.\nIdentifyand escalateReportable Quality incidents to supervisors.\nMaintainwork areain a safe,functionaland sanitary condition.\nAdhere to all established CLIA, HIPAA,OSHAand laboratory safety requirements.\nRequired to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.\nOther duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications:

Required WorkExperience:

Minimumone (1)totwo (2)years clinical laboratory experience.

Preferred Work Experience:

Customer service and/or medical background preferred.

Physical and Mental Requirements:

The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.\nAbility to stand and work at the bench for long periods of time.\nFrequent walking and/or standing.

Knowledge:

Basic understanding of the operations ofClientServices and Specimen Processing.\nThorough understanding of Referral Testing.\nBasic medical terminology applicable to clinical laboratory.

Skills:

Must be detail-oriented,have the ability towork independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.\nDemonstrate strong independent problem-solving skills.\nInterpersonal skills necessary to deal courteously and effectively with supervisors,co-workersand clients.\nCommunication skills necessary to handle telephone inquiries from clientsand vendors.\nAbility to deal withpatient andclient information in a confidential manner.\nGood data entry skills required.\nProficiency in Microsoft Office (Word,Exceland Outlook) and Laboratory Information Systems. Education High School Diploma or Equivalent (Required) 67808 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer:

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