Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional home medical equipment company and have been serving residents throughout the state of Maine for the past 30 years. You can look to us for: CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy. Better living made possible starts with people like you! As a Sleep Coach, you'll make a meaningful difference by helping patients successfully begin and maintain CPAP therapy through education, equipment fitting, troubleshooting, and ongoing support. You'll work closely with patients and healthcare providers to improve therapy compliance and achieve positive health outcomes. This is a full-time, in-person, Monday through Friday (8:00 am to 5:00 pm) position located in our new Bangor, Maine location.

Summary of Essential Functions:

Charting & Records

• Maintain accurate patient records and document all interactions and therapy progress in electronic health records (EHR). Mask Fitting
• Perform custom mask fittings, educate patients on proper use and care, and ensure appropriate mask selection to support successful CPAP therapy. Machine Assessment
• Assess and troubleshoot CPAP machines for proper function and resolve technical issues. Insurance & Supplies
• Understand CPAP-related insurance policies, help patients navigate coverage and claims, and ensure supply eligibility documentation. Referral Communication
• Communicate clearly with healthcare providers and ensure timely sharing of referral and patient information. Therapist Support
• Work with respiratory therapists to support patient care and education. Walk-In Support
• Provide prompt, professional assistance to walk-in patients for inquiries, equipment, and support needs.

Qualifications:

High school diploma required, additional education in healthcare or a related field preferred. Certification as a CPAP Technician or similar qualification is a plus. Experience in healthcare, ideally in sleep medicine or DME. Strong CPAP equipment knowledge, including mask fitting and insurance policies. Ability to work independently and as part of a collaborative healthcare team. Knowledge of EHR systems. Clear communication skills. Strong technical troubleshooting skills. Why Join Our Team? We offer a competitive and well-rounded benefits package designed to support your health, financial future, and work-life balance: Multiple health insurance plan options to fit your needs Dental and vision coverage for you and your family Generous accrued paid time off (PTO) to recharge Paid holidays to spend time with those who matter most Short-term and long-term disability for added peace of mind 401(k) with company match to help you plan for the future Sam's Club membership for added everyday savings If you're ready to make a meaningful impact and join a team that is dedicated to making better living possible, we'd love to hear from you! Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.