Client Care Coordinator (LPN) Home Instead•4.3 Warwick, RI Job Details Full-time $28•$33 an hour 1 day ago Benefits Company car Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Confidential information handling Microsoft Outlook Interpersonal skills Company vehicle operation Client database systems Driver's License Records management Client services Sales management systems proficiency LPN CRM system proficiency Training & development

Full Job Description Company:

Home Instead of Rhode Island Role:

Client Care Coordinator Shift:

Monday•Friday 8:30a-5p

Annual Salary:

$58,000•69,000 •

VOTED TOP WORKPLACES 2025 & 2026

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About Home Instead:

For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Our mission is to serve and honor our clients, families, and caregivers by providing extraordinary care with dignity, compassion, and respect.

Job Summary:

The Client Care Coordinator plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care. As the Client Care Coordinator, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead's exceptional standard of care. When travel to clients' homes or events is not required, the CCC is expected to be in the office.

Key Responsibilities:

Client Engagement & Relationship Building:

Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.

Care Coordination & Quality Assurance:

Oversee client service plans, ensuring that care is adapted as needs evolve.

Collaboration & Problem-Solving:

Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.

Compliance & Documentation:

Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.

Training and Development :

Providing support and guidance to the Care Pro Team ensuring the highest level of care is met.

Qualifications:

Must have minimum of 2 years experience as a Licensed LPN (must be valid in RI) Must have 1 year Healthcare Administration experience Prior experience in client services, healthcare, senior care is strongly preferred. Experience working directly with older adults, families, and caregivers is a plus Must be proficient in Microsoft Office Suite (Word, Excell, Outlook) and with client management software Experience with Salesforce a plus Availability to work evenings or weekends as needed Ability to step in for client shifts as needed Must have a valid driver's license and reliable transportation Ability to maintain confidentiality and adhere to ethical business practices. Able to pass a Drug screening, Background check, and BCI fingerprinting

Benefits:

Competitive Salary 401k with company match Paid Time Off Use of a

Company Car Vision and Dental Life Insurance Health Plans Counseling Support Bonus Opportunities Quarterly Team Events Location:

Office at located in Warwick and Pawtucket, RI If is expected that the CCC will be in office when not in the field

Pay:

$28.00•$33.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Home Health Application Question(s): Do you have experience in Healthcare Administration? Are you able to pass a Drug Screening, MVR check, Background check, and BCI Fingerprinting?

Experience:

LPN:

2 years (Required)

License/Certification:

Driver's License (Required) Rhode Island LPN License (Required)

Work Location:

Hybrid remote in Warwick, RI 02888