Family Practice Medical Assistant - Maryvale (M-F 8am-5pm) Mountain Park Health Center - 2.9 Phoenix, AZ Job Details Full-time 16 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Spanish CPR Certification Vital signs EHR systems BLS Certification HIPAA Cultural competency Working with individuals from diverse cultural backgrounds Medical Assisting Medical assisting Full Job Description SUMMARY The Medical Assistant II provides excellent patient experience and medical care in accordance with MPHC guiding principles under the direction of the provider for medical care.

BACK OFFICE DUTIES AND RESPONSIBILITIES

• Ensures HIPAA compliance and patient privacy in accordance with law, policies and procedures Maintains CLIA-waived testing log (s) and ensures compliance with all checking and documentation of CLIA waived testing and sterilization equipment.

Handles sterile and dirty instruments used in the departments according to instrument processing procedures. Cleans patient care areas in accordance with infection control procedures. Keeps exam rooms/procedure rooms stocked/set up according to departmental guidelines. Performs quality controls and routine cleaning on medical equipment to meet quality assurance and infection control guidelines (logs). Identifies equipment needing maintenance. Reports malfunctioning equipment to supervisor; removes equipment out of patient care areas, if possible, for repair. Obtains and documents chief complaint, vital signs and medical and social histories per procedure. Facilitates the completion of questionnaires, as needed. Uses proper charting procedure, i.e., noting date, time signature and job title. Plots growth grids in pediatrics. Manages telephone messages from their assigned to pods daily. Call patients that are no show for appointment and scheduled them in the appropriate timeframe per department. Verifies, administers, and documents all medications and/or immunizations given, including lot #, location and initials, in accordance with procedure. Manages EHR tasks for their assigned care team daily. This includes Labs/DI's, TE's, Documents, Actions and Consult Pending. Completes chart prep for assigned provider daily to include the review of any outstanding care items and review ASIIS, as appropriate; make updates to EHR as needed Utilize and/or schedule interpreter services as needed by the patient. Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner. Checks immunizations and supplies for expired items Restocks sterilization area and other shared areas with supplies including but not limited to urine cups, needles, gauze, band aids. Ensure biohazard and sharps containers are properly disposed of or emptied. Check fax outbox to ensure there are no failed faxes for assigned provider. Completes daily accountability board Must be able to adapt to working with different providers teams when needed for coverage Follows established EHR and clinical workflows. Attends meetings and huddles as scheduled by the department. Participates in preparing department for internal and external site audits. Maintains training, skills and certifications in accordance with policies and procedures. May assist in training new Medical Assistants Performs other duties as assigned.

FRONT OFFICE DUTIES AND RESPONSIBILITIES 1.

Schedules and confirms patient appointment 2. Provide excellent customer services and enhance patients experience 3. Verifies and confirms insurance, eligibility and benefits coverage 4. Ensures assignment of PCPs and entry into medical home 5. Receives and updates patient demographics and pharmacy information 6. Collects and posts payments 7. Follows the cash reconciliation policy 8. Follows appropriate workflow 9. Utilizes MPHC systems to resolve patients' needs related to coordination of care 10. Ensures HIPAA compliance 11. Interviews and engages patients on health information 12. Completes all necessary forms per MPHC guidelines, procedures and policies. 13. Communicates and answers phone calls 14. Monitors the waiting area 15. Processes and responses in a timely manner EMR or business practice tasks 16. Promotes and supports the integrated efforts within MPHC patient centered medical home 17. Other duties as deemed necessary

QUALIFICATIONS/EDUCATION/SKILLS

• Electronic Health Record experience
• Recent back office medical assistant experience (within last 24 months)
• Graduate of a Medical Assistant Program - diploma or certification of completion
• 2 years of MA experience front and back office (external candidate)
• Completion of internal MA Orientation Program
• Completion of MPHC Front office training upon hire
• For Internal Candidates must be in good standing per MPHC standards and meet the following: o 2 years' experience as a Medical Assistant and minimum of 6 months at MPHC o New grad - 1-year experience at

MPHC PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

- Current CPR Certification.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment. The noise level in the work environment is usually moderate. Mountain Park Health Center (MPHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to all federal and state law, MPHC prohibits discrimination based on sexual orientation and gender identity. MPHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Experience:

Medical Assistant:

3 years (Required) EHR systems: 1 year (Preferred)

Language:

Spanish (Preferred)

License/Certification:

CPR Certification (Preferred)

Work Location:

In person