General Position Summary:

Medical Assistant Assists in providing quality care for the patient population seen in the physician office. Performs all essential and secondary functions. Essential Functions /

Major Responsibilities:

• Records patient vitals and chief complaints.
• Responsible for accurate charting of each patient chart.
• Triage patients and assist provider with patient care.
• Labels all specimens along with documents.
• Perform EKGs, urine drug screens, SVN, and cerumen removal.
• Conducts and documents quality control measures.
• Creates new patient charts.
• Cleans rooms, work stations, and equipment as directed in policy and procedures
• Order, stock and maintain medical supplies.
• Educates and trains patients to include training on home monitors or equipment..
• Submit requests for authorizations, referrals, Rx refills.
• Call backs to patients and follow up of testing and procedure results.
• Displays proper etiquette and mannerisms that reflect the SHINE Behavior standards.
• Promotes the Patient Safety Standards as a core value of the organization.

Secondary Functions:

• Covers the front office; schedules appointments; orders supplies.
• Participates in departmental and hospitalwide informational meetings and inservices,including staff meetings, hospitalwide forums, and seminars.
• Reviews department and hospitalwide policies and procedures annually.
• All other duties as assigned.

Additional /

Seasonal Responsibilities:

None Job Scope:

This job involves:

• Recurring work situations with occasional variations from the norm.
• A moderate level of complexity.
• Typical operation from established and well-known procedures.
• Performance of duties under moderate direction.

Supervisory Responsibility:

Medical Assistant Resident None.

Interpersonal Contacts:

Contacts:

• Are normally made with others both inside and outside the clinic.
• Are made with own department as well as other departments or locations.
• Frequently contain confidential/sensitive information necessitating discretion at all times.
• Are made via telephone, e-mail, and face-to-face interaction.
• Are usually with patients and staff.

Specific Job Skills & Mental Activities:

This position requires operational knowledge of all equipment in most physician practice offices, including: computer, printer, scanner, fax, copy machine, phone systems, credit card terminal, EKG machine, point of care equipment, spirometry, autoclave, centrifuge, venipuncture equipment, and EHR programs specific to physician practices. This employee must be service oriented and have excellent customer service skills, computer skills, telephone etiquette, organizational skills, multitasking skills, professional interpersonal skills, time management skills and the ability to prioritize work, and. Must be able to read, write, speak, and understand English.

Competency:

90 days

• Records patient vitals and chief complaints.
• Responsible for accurate charting of each patient chart.
• Completes Electronic Health Record duties to include chart completion, buckets, and reporting.
• Triage patients and assist provider with patient care.
• Obtains, labels and documents specimens.
• Perform EKGs, urine drug screens, SVN, and ear lavage.
• Address clinic messages from patients
• Performs point of care testing
• Performs point of care quality testing
• Set ups and maintains sterile field.
• Assists providers with procedures.
• Completion of on-line medical assistant modules
• Instrument Sterilization with Autoclave.
• Relays instructions to patients based on provider specifications
• Maintains infections control and standard precautions.
• Conducts and documents quality control measures.
• Creates new patient charts.
• Cleans rooms, work stations, and equipment as directed in policy and procedure.
• Properly check out patient and schedule follow-up appointments 120 days
• Obtain CMA license
• Performs venipuncture
• Performs immunizations and access ASIIS software for patient records and vaccine schedules.
• Intramuscular (IM) medication administration per provider's orders
• Knowledge of Outpatient Medication Review and Prescription Tool in EMR in support of provider
• Assist with Pharmacy Calls
• Relays instructions to patients based on provider specifications
• Maintains infections control and standard precautions.
• Conducts and documents quality control measures.
• Educates and trains patients to include training on home monitors or equipment.
• Submit requests for authorizations, referrals, and Rx refills as directed by the provider.
• Relays information via phone to patients related to (but not limited to) follow up testing and procedure results, and instructions.
• Displays proper etiquette and mannerisms that reflect the SHINE Behavior standards.
• Promotes the Patient Safety Standards as a core value of the organization. 180 days
• Ability to support provider in fast paced setting
• Documents in real time, under the direction of the provider, in patient's charts (scribe).
• Cross cover and be able to flex to different service line when needed.
• Order, stock and maintain medical supplies
• Educates and trains patients to include training on home monitors or equipment.
• Monthly medication inventory management
• Displays proper etiquette and mannerisms that reflect the SHINE Behavior standards.
• Promotes the Patient Safety Standards as a core value of the organization.
• Covers the front office duties; schedules appointments; orders supplies.

Education and/or

Experience:

Medical Assistant o Medical Assistant formal education (required) o Basic computer skills (required). o Two years experience in a health-care field (preferred). o IV or phlebotomy experience (preferred). o CPR/BLS (required within 30 days)

Physical Demands & Job Conditions:

Heavy Exert up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects. Worker is exposed to contact with chemicals and contact with infectious fluids. Physical motions include finger dexterity, standing, walking, stooping, crawling, talking, reaching, feeling, sitting, bending, kneeling, climbing, grasping, listening/hearing, handling, lifting up to 50-100 pounds, and repetitive motions of the hands, wrists, and feet.

OSHA Exposure Category:

OSHA Exposure Category 1 Involves exposure to blood, body fluids, or tissues. High School or better.

BLS CPR AED

Required CMA Cert Medical Asst Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.