Certified Medical Assistant Team Nurses Home Health Services, Inc. - 3.7 San Bernardino, CA Job Details Full-time From $20 an hour 7 hours ago Qualifications Customer communication Vital signs Home health care assistance Intake BLS Certification High school diploma or GED EMR systems Home health Clinical confidentiality policies Certified Medical Assistant Client interaction via phone calls Full Job Description Team Nurses is looking for a Medical Assistant to work in a Home Health setting as an Intake Coordinator. Position Summary The Intake Care Coordinator is responsible for managing the referral and admission process for home health patients. This position serves as the primary point of contact for referral sources, physicians, hospitals, medical groups, patients, and family members. The Intake Care Coordinator ensures all referrals are processed accurately, authorizations are obtained when required, eligibility and benefits are verified, and patients are admitted in compliance with regulatory, payer, and agency requirements. Essential Duties and Responsibilities Referral Management Receive, review, and process incoming referrals from physicians, hospitals, case managers, medical groups, and other referral sources. Verify that referral documentation is complete and includes physician orders, demographics, insurance information, and clinical records. Communicate promptly with referral sources regarding missing documentation and referral status. Enter referral information accurately into the agency's electronic medical record (EMR) system. Insurance Verification and Authorization Verify patient insurance eligibility and benefits. Obtain required authorizations and approvals prior to scheduling visits. Monitor authorization status and ensure visits are scheduled only when valid authorization is in place. Maintain accurate records of authorization numbers, visit frequencies, and expiration dates. Admissions Coordination Coordinate start-of-care visits with clinical staff and patients. Ensure timely admission of patients in accordance with physician orders and payer requirements. Communicate admission details to field clinicians and scheduling staff. Track referrals from receipt through admission and monitor turnaround times. Patient and Family Communication Explain agency services to patients and families. Provide admission information and answer questions regarding the home health process. Maintain professional and courteous communication with patients, families, physicians, and referral sources. Documentation and Compliance Maintain complete and accurate patient records. Ensure compliance with Medicare, Medicaid, managed care, and regulatory requirements. Assist with audits and quality assurance reviews as requested. Follow HIPAA guidelines and maintain patient confidentiality. Coordination and Team Collaboration Serve as a liaison between referral sources, clinical staff, physicians, billing, and scheduling departments. Participate in case conferences and team meetings as needed. Communicate changes in referral status, authorizations, and admissions to appropriate team members. Support agency growth by maintaining positive relationships with referral sources. Qualifications High school diploma required; Associate degree preferred. Minimum one (1) year experience in home health, healthcare intake, admissions, insurance verification, or care coordination preferred. Knowledge of Medicare, Medi-Cal, managed care plans, and home health regulations preferred. Strong organizational, communication, and customer service skills. Ability to manage multiple referrals simultaneously in a fast-paced environment. Proficiency with EMR systems, Microsoft Office, and general computer applications. Required Skills Excellent telephone etiquette and customer service. Strong attention to detail and accuracy. Ability to prioritize and meet deadlines. Problem-solving and critical thinking skills. Ability to maintain confidentiality and professionalism. Performance Expectations Process referrals accurately and timely. Ensure authorizations are obtained prior to service delivery. Maintain accurate patient and referral records. Respond to referral inquiries promptly and professionally. Demonstrate teamwork, accountability, and adherence to agency policies and procedures.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 40.0 per week

Experience:

EMR systems: 1 year (Preferred) Vital signs: 1 year (Preferred)

License/Certification:

BLS Certification (Preferred) Certified Medical Assistant (Preferred)

Work Location:

In person