Job Overview We are a small acupuncture and integrative healthcare clinic located in Santa Clara, CA, seeking a reliable, friendly, and organized Part-Time Bilingual Front Desk / Clinic Assistant . The ideal candidate is fluent in both English and Mandarin Chinese , communicates professionally with patients, is comfortable using computers, and is willing to learn. This position includes front desk responsibilities, appointment scheduling, insurance verification and billing support, patient communication, and basic clinic marketing/social media assistance. Previous medical office experience is preferred but not required. We are willing to train the right candidate who is responsible, detail-oriented, and eager to learn. Responsibilities Greet patients and assist with check-in and check-out Answer phone calls, text messages, and patient inquiries in both English and Mandarin Chinese Schedule, confirm, and reschedule patient appointments Verify insurance eligibility and benefits Assist with insurance claim submission and basic billing follow-up Collect copays, deductibles, and self-pay payments as directed Maintain accurate patient information in the clinic's Electronic Health Record (EHR) system Maintain patient privacy and confidentiality in accordance with HIPAA requirements Assist with front desk organization and routine clinic administrative tasks Help maintain a clean, organized, and welcoming clinic environment , including light cleaning and tidying of the front desk, treatment rooms, and common areas Restock basic clinic and treatment room supplies as needed Assist with basic social media content creation and clinic marketing Help with other general clinic tasks as needed Qualifications Fluent in both English and Mandarin Chinese Must be legally authorized to work in the United States Must be at least 18 years of age Strong communication and customer service skills Reliable, responsible, organized, and detail-oriented Comfortable using computers and learning new software Ability to communicate professionally with patients by phone, text, and in person Medical office, clinic front desk, insurance verification, or medical billing experience is preferred but not required Familiarity with social media, basic content creation, or Canva is a plus Ability to maintain patient confidentiality and follow HIPAA requirements Willingness to learn and take on additional responsibilities as needed Schedule Part-time Approximately 1-2 days per week to start, with the possibility of additional days/Hours based on clinic needs Schedule can be discussed based on availability Compensation Starting at $20.00 per hour Compensation review after the introductory period based on performance and responsibilities Benefits Paid sick leave Employee discount on acupuncture treatments Employee discount on Chinese herbal products On-the-job training About the Clinic We are a small, patient-focused acupuncture clinic in Santa Clara. We are looking for a dependable and personable team member who communicates well in both English and Mandarin Chinese and is interested in growing with the clinic. To apply, please submit your résumé along with a brief introduction, your weekly availability, and any relevant healthcare, front desk, insurance, administrative, or social media experience.

Pay:

From $20.00 per hour

Benefits:

Employee discount Flexible schedule Free parking On-the-job training Paid sick time

Work Location:

In person