Where You'll Work Mercy Hospital is an 82 bed, acute care hospital located in the scenic southwestern Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized for excellence in orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received ten consecutive 'A' grades for patient safety from The Leapfrog Group. Our providers use state-of-the-art technology in an environment designed to promote wellbeing and healing of body, mind, and spirit. Among the many specialty services available at Mercy are emergency care (Level III trauma designation), surgical care, cardiac care (including interventional), Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, hospice care and more. Durango offers an exceptional quality of life with small town charm, excellent schools, and year-round, world-class outdoor recreation opportunities including snow sports, river sports, hiking, biking, camping and more. Job Summary and Responsibilities As our Medical Assistant II, you will assume a crucial supportive role, collaborating with the healthcare team and patients/families to identify and meet their comprehensive needs while promoting optimal health, well-being, and safety. Every day you will perform a variety of clinical tasks as directed by providers, meticulously maintain accurate chart documentation, participate in professional development, and potentially assist with front office duties, all while contributing to an efficient and patient-focused work environment. To be successful in this role, you will be a Certified Medical Assistant (AAMA, AMT, NHA, or NCCT) with a commitment to patient care standards, strong clinical skills, and personal accountability for relationship-based care and our organizational mission. Your dedication to growth within our MA Clinical Ladder is highly valued. Assess patient's physical, psychosocial, cultural and spiritual needs through observation, interview, review of medical records & clinical data, and evaluate patient's response and report to responsible provider to ensure optimal patient outcome. Demonstrate competency in a variety of therapeutic and diagnostic interventions including but not limited to vital signs, mini treatments/procedures, prevention services, previsit planning and postvisit follow up, medication refills per protocol for existing treatment plans and ensures patient flow through the clinic is efficient. Contributes to the development and implementation of patient plan of care and in collaboration with the interdisciplinary team; determine presence/absence of barriers to active participation in the individualized care plan and ability to selfmanage their health conditions, with the purpose of planning patient care and care coordination. Provide patient/family education through assessment of patient/family, health literacy, barriers to learning readiness, needs, and ability, then provide teaching and evaluate effectiveness of teaching; patient engagement. Encourage patient engagement in the healthcare partnership through the use of motivational interviewing, evidencebased selfmanagement support protocols, tools, and teachback methodology. Precepts and mentors new staff or medical assistant students as needed. Job Requirements Required High School Diploma/G.E.D. BLS through American Heart Association Nationally Certified as a Certified Medical Assistant, Certified Clinical Medical Assistant or Registered Medical Assistant by one of the following: AAMA, AMT, NHA or NCCT Successful completion of all Medical Assistant Core Skills, as well as additional competencies which are specialty specific, as defined within the Scope of Practice for Medical Assistants Preferred Completion of Medical Assisting Program/Trade/Technical School Completion of EMT Program/Trade/Technical School