Summary:

Provides clinical and clerical support to assure smooth daily department operations in assigned medical practice or practices. Assures that the patient and examination area is properly prepared.

Responsibilities:

1. Greets and brings patient back from waiting room to clinical area. Performs all necessary intake activities and documents appropriate information including vital signs, current medications and allergies, verifies EMR reflects current PCP, appropriate referring provider, and preferred pharmacy, etc. 2. Transcribes and updates patient information in the patient record. Transcribes demographic, medication history, social and medical history as reported by the patient from the intake form. 3. Provides clerical and secretarial work associated with patient care. Prepares and organizes patient charts for assigned providers. Completes other paperwork such as disability paperwork and scanning of other pertinent patient information as appropriate. 4. Performs and stays current with EMR Orders Reconciliation process as assigned. 5. Assures the examination area is clean after each patient use and stocked. Performs environmental rounds on a weekly/monthly basis as assigned. 6. Assures the patient is properly prepared for the scheduled visit to maintain timely patient flow. This includes assisting patients into gowns, having clinical paperwork, any needed supplies and educational materials immediately available for the provider use. 7. Conducts in-office testing as directed by the provider. Coordinates testing and outside ancillary services as applicable. Reviews instructions for upcoming procedures and tests as applicable. 8. Collects, prepares and processes specimens as directed by the provider. Completes process by assuring specimen results are logged in the accession book and are reconciled in the patients record. 9. Maintains inventory and ensures proper upkeep, cleaning and testing of medical equipment and supplies. Fills out appropriate logs. 10. Coaches and educates colleagues in office regarding procedures and techniques as new members join the group. 11. Performs pathology and other audits as assigned by supervisor. 12. Demonstrates and maintains practice-based competencies for in-office surgical procedures if applicable. This includes procedure setup, patient prepping with sterile technique, patient recovery and room turnover under RN direction. 13. Interacts with patients and colleagues in accordance with Western Connecticut Medical Group service excellence standards. 14. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected). 15. Performs other duties as required.

Education Skills Experience:

Required:

Data entry required. High School diploma/GED with 1 year MA/Secy experience, or new graduate of Medical Assistant program, or Nursing Assistant training program, or EMT certification, or 3 years job related experience in a medical office. Basic medical knowledge and terminology. Skilled in obtaining accurate patient vital signs.

Minimum Experience:

one year

Desired:

CPR certification preferred. Bi-lingual preferred.

Other Information:

Required:

Minimum Experience:

one year

Desired:

CPR certification preferred. Bi-lingual preferred.

Working Conditions:

Manual:

Some manual skills/motor coord & finger dexterity

Occupational:

Some occupational risk

Physical Effort:

Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment:

Generally pleasant working conditions

Company:

Nuvance Health Med Practice CT Org Unit:

546

Department:

NW PC New Canaan Exempt:

No Salary Range:

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