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POSITION PURPOSE

To assist in day to day management of the patient care area. Obtain necessary patient information and to assist the providers in medical procedures. Assist the RN, LPN, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

MINIMUM QUALIFICATIONS 1.

High School Graduate or GED equivalent from a department of education accredited program required. 2. Medical Assistant certificate/license. 3. One (1) year of outpatient experience preferred. 4. American Heart Association BLS certification required. 5. Phlebotomy drawing certificate preferred. 6. Must have thorough education or training in the basics of medical terminology. 7. Demonstrated knowledge of computers and proficiency in the use of an electronic health record system required, E Clinical Works preferred. Knowledge of web based programs and Microsoft Office suite of products including Outlook, Word and Excel preferred. 8. Strong customer service skills and ability to multi-task while working in a high volume work environment required.

LANGUAGE SKILLS 1.

Ability to read and communicate effectively in English 2. Ability to speak a relevant second language preferred. 3. Strong written and verbal skills with the ability to communicate effectively with customers, medical staff, and hospital staff. 4. Ability to identify and implement appropriate patient communication strategies and overcome accessibility barriers, as required. 5. Ability to use Language Line or find Certified Interpreter for Interpretation as needed.

LIMITATIONS/HAZARDS 1.

General work area chemicals as listed on the departmental chemical inventory. 1.2. May be exposed to chemical toxins during medication administration and radioactive materials during imaging procedures. 2.3. OSHA Category I exposure to infectious diseases and blood and body fluids. 3.4. May be exposed to combative, agitated or violent patients. 4.5. Occasionally subjected to extended or irregular hours 5.6. Occasional pressure due to unpredictable situations, emergency or crisis situations, or due to multiple calls and inquiries.

PHYSICAL REQUIREMENTS

Essential Technical/Motor Skills:

Physical ability for: 1. Extensive; walking and standing; 2. Extensive; lifting, reaching, pushing, pulling; up to forty (40) pounds; 3. Moderate period of sitting in office environment. 4. Moderate use of Precise Motor Or Fine Manipulation) 5. Adequate; tactile (touch) sensation, hearing, seeing and speaking.

Vision Requirements:

1. Far Acuity 2. Near acuity 3. Color vision

• ability to distinguish and identify different colors in order to read medical equipment

Required Protective Requirements:

1. Eye Protection, Face Protection, Mask 2. Medical Gown, Lab Coat or Apron 3.

Sterile Medical Gloves, Utility Gloves Interpersonal Skills:

Works with empathy, compassion and professional interaction collaboratively and independently with all below: 1. Community; 2. Inter Departmental Personnel; 3. Intra Departmental Personnel; 4. Professional Staff; 5. Administrative Staff; 6. Patient, Patient friends and family.

Essential Mental Abilities:

1. Problem solving; 2. Reasoning; 3. Independent judgment; 4. Organizational skills; 5. Able to perform competently under stress; 6. Able to perform competently under time constraints; 7. Numeric and alphabetical acuity of recognition; 8. Able to read technical information and references on equipment and billing codes. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

AGE APPROPRIATE STATEMENT

Position is required to have competence to assess, treat and/or care for the age groups indicated by check marks.

Legend:

Birth

• 1 Year = Neonatal/Infant _ X__ 1
• 11 Years = Child/Pediatric __X__ 12
• 17 Years = Adolescent __X__ 18
• 64 Years = Adult __X__ 65 Years and over = Geriatric __X__ N/A No responsibility to assess, _____ treat or care for patients.

POSITION ACCOUNTABILITIES

(Criteria indicated on Performance Evaluation) 1.

JOB DUTIES

(Statements Pertinent to position) Certified Medical Assistant / Registered Medical Assistant a. Set-up, clean and turn-over room between patients, following established sanitary protocols. a.b. The CMA/RMA provides direct care based on the policy and procedures of the clinic. b.c. Demonstrates knowledge and skill in performing ordered treatments. c.d. Prepares patient for procedure or examination. d.e. Take and record height, weight, and blood pressure, pulse rate, respiration, temperature, Sp02, and patient pain perception. e.f. Performs basic lab procedures appropriately and demonstrates ability to perform venipuncture. Obtain laboratory samples and complete paper work as ordered by the provider. f.g. Perform CLIA Waived Testing. g. Obtain laboratory samples and complete paper work as ordered by the provider. h. Maintains and utilizes equipment appropriately and ensures equipment is in good working order. i. Inventories and stocks supplies as needed. j. Accuracy of calling in prescriptions upon approval of provider. k. Transcribes, receives and interprets provider orders for assigned patient. Carefully documents all patient related information in EMR. l. Demonstrates an ability to respond and provide direction in changing workload and during crisis and emergent situations. m. Consistently demonstrates an awareness of patient rights and functions as the patient's advocate. n. Prepares and administers medications with knowledge of action, mode, side effects, and contraindications under the direction ofr medical provider. n.o. Demonstrates adequate knowledge and skill in regards to administration of medications under the direction of a provider. o.p. Calls in prescriptions upon approval of provider. p.q. Screens and follows up on patient test results. Notifies providers of critical test results. q.r. Performs patient care and communications within the guidelines of the Relationship and Results Oriented Healthcare Model utilizing the recommended bundles of best practice. r.s. Communicates and completes handoff documentation for effective handoff of patients care for direct admission. s.t. Required to have knowledge related to The Joint Commission, CMS, OSHA, ACHA, and any other Health care agency related to the outpatient setting. t.u. Provides and explains education material to patients, families, and caregivers. u.v. Assesses patient teaching needs and participates in teaching opportunities with patients and other significant individuals as indicated. v.w. Performs clerical tasks such as scheduling of surgical