Job Description Help for Job Description. Opens a new window. Job Summary The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience.

Essential Duties & Responsibilities Clinical Duties:

• Interview patients and document top complaints, health concerns, and medical history.
• Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight.
• Perform pre-visit planning and intake procedures.
• Administer vaccines and injections, ensuring documentation in all applicable systems.
• Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc.
• Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport.
• Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows.
• Maintain infection control standards including proper use of PPE and disposal of biohazard materials.
• Prepare and sanitize treatment/exam rooms in accordance with safety protocols.
• Operate emergency equipment such as AEDs as needed.

Administrative Duties:

• Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews.
• Reconcile medications and assist with prescription refill requests.
• Schedule appointments and manage follow-up coordination.
• Print and review End-of-Visit Summaries with patients.
• Coordinate referrals and hand-offs to specialists or care coordinators as needed.
• Update visit status, verify pharmacy details, and close encounters in a timely manner.
• Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.

).

Care Coordination & Patient Engagement:

• Assist with appointment confirmations and follow scheduling protocols.
• Support transportation scheduling when applicable.
• Promote and assist with Patient Portal enrollment.
• Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling.
• Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits.
• Collaborate with front desk and clinical teams to ensure smooth clinic flow.

Operational & Systems Support:

• Clear telephone encounters and respond promptly to clinical messages.
• Maintain up-to-date e-filing of documentation (within 48 hours).
• Monitor faxes and EMR "Jellybeans" and task buckets for timely action.
• Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.

Net).

• Understand and support prior authorization processes.