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Vendor Partner Specialist - Clinical Support Team - Spanish Fluency
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Healthfirst
Romeoville, IL (In Person)
$69,485 Salary, Full-Time
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Job Description
Description and RequirementsThe Vendor Partner Specialist is the principal contact for all vendor-related interdepartmental collaborations and is responsible for the relationship and management of business services being performed by external vendors (including off-shore). Management of these services will include, but not be limited to, service level agreement (SLA) adherence, production responsiveness, quality auditing, regulatory education and workflow prioritization. The Vendor Partner Specialist will also be responsible for working directly with the Vendor Teams to make decisions ensuring deliverables are met and reported to Management.
Duties and responsibilitiesAnalyze, manage and delegate daily workflow to and from external vendors to ensure proper execution of tasks and meeting of SLAs are accurate.
Analyze and ensure vendor accuracy by reviewing and consolidating work product to identify trends and gapsCommunicate regularly with department leaders, subject matter experts, and quality teams regarding processes, system issues, quality scores, and opportunities to increase performance and/or quality metrics impacting workflow and membershipEnsure adherence of regulatory and compliance mandates.
Work with Information Technology to define and ensure business requirements are clearly understood and solutions achievedAdminister daily oversight and resolution of issues affecting vendor user system accessWork with information technology to assist in the onboarding of newly hired vendors.
Trend and respond to all daily inquiriesFunction as liaison between department leaders and vendors in relaying information around business processes, workflow, projects, process improvement, etc.
Maintain accurate documentation of assigned and completed vendor work, with daily summary reporting to Management.
Coordinate training with all the appropriate parties.
Maintain ongoing communication to ensure Operations Training, Quality Assurance and vendors are updated and aligned on all departmental changesIdentify new opportunities for vendor engagement.
Recommend changes, updates and workflow process enhancements for continuous improvement and streamlining.
Assist with special projects and other duties based on business need.
Duties and responsibilitiesAnalyze, manage and delegate daily workflow to and from external vendors to ensure proper execution of tasks and meeting of SLAs are accurate.
Analyze and ensure vendor accuracy by reviewing and consolidating work product to identify trends and gapsCommunicate regularly with department leaders, subject matter experts, and quality teams regarding processes, system issues, quality scores, and opportunities to increase performance and/or quality metrics impacting workflow and membershipEnsure adherence of regulatory and compliance mandates.
Work with Information Technology to define and ensure business requirements are clearly understood and solutions achievedAdminister daily oversight and resolution of issues affecting vendor user system accessWork with information technology to assist in the onboarding of newly hired vendors.
Trend and respond to all daily inquiriesFunction as liaison between department leaders and vendors in relaying information around business processes, workflow, projects, process improvement, etc.
Maintain accurate documentation of assigned and completed vendor work, with daily summary reporting to Management.
Coordinate training with all the appropriate parties.
Maintain ongoing communication to ensure Operations Training, Quality Assurance and vendors are updated and aligned on all departmental changesIdentify new opportunities for vendor engagement.
Recommend changes, updates and workflow process enhancements for continuous improvement and streamlining.
Assist with special projects and other duties based on business need.