Jobs › Lowell, MA › Medical Administrative Assistant Northeast Health Services

• Lowell Medical Administrative Assistant Lowell, MA Apply Responsibilities:

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• Answer phone calls in a professional manner and respond to voicemails in a timely manner and utilize other technologies as they become available to communicate with our patients.\
• Guide patients through troubleshooting for company technology such as but not limited to telehealth applications and portals.\
• Process medication prior authorizations.\
• Support providers with various administrative duties including document preparation, written and electronic correspondence, phone calls and completion of required forms and paperwork.\
• Answer general questions about the practice and services provided.\
• Collaborate with other team members and locations to provide excellent customer service in a timely, accurate, and professional manner to resolve patient issues.\
• Coordinate care between patients and providers.\
• Manage patient scheduling needs and provide general information to patients including patient financial responsibility, relaying financial information and obtaining insurance updates when requested.\
• Complete documentation in EMR in a timely, accurate, and professional manner.\
• Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.\
• Follow the processes for supporting medication refill requests.\
• Help train new team members as needed.\
• Track completion of required paperwork for patient files for providers.\
• Follow processes for on-site medication handling.\
• Potentially be trained in Interventional Treatment support.\
• Maintain dependable attendance in accordance with agreed upon work schedule. Provide timely notification of tardiness or absence.\
• Help support clinicians and prescribers on managing waitlists.\
• Must maintain a professional dress code at all times (business casual).\
• All work is to be completed in a manner that complies with applicable state and federal regulations.\
• Attend trainings and required meetings.\
• Other duties as assigned\

Qualifications:

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• High school diploma or equivalent\
• Able to work in a fast-paced environment, must be detail oriented and highly organized and have strong time management skills\
• Ability to maintain professional appearance and demeanor, and interface well with patients and teammates in a mental health setting\
• Excellent communication skills (written and verbal) and ability to work well with a team especially in stressful situations\
• Patient and empathetic attitude as well as adaptable and flexible\
• Computer skills, familiarity with Microsoft applications\
• Phone skills, including familiarity with complex or multi-line phone systems\
• Maintain patient confidence and protect operations by keeping patient information confidential\
• Creating a safe, productive work environment while adhering to practice policies and procedures\

• CMH:

  CPR certified or willing to become certified through an accredited program within 6 months of start\
• Experience as a Medical Assistant, Medical Office or call center (Preferred)\
• Experience verifying insurance, obtaining pre authorizations and scheduling for multiple providers (Preferred)\
• Familiarity with HIPAA regulations (Preferred)\
• Experience with EMR (electronic medical records), medical terminology and a basic understanding of clinical pharmacology (Preferred)\
• Experience working with patients who are suffering from anxiety and depression (preferred)\
• Exceptional interpersonal, rapport building, and active listening skills (preferred)\ For full job description, please email Laura.

Marshall@masshirelowellcc.com. Active Filters Medical Administrative Assistant Lowell, MA Clear All Apply