SFM is a direct-care, root-cause Functional Medicine clinic serving the Sandhills community and beyond. We're hiring two full-time Medical Assistants to support our team of six practitioners (each with a patient panel of ~150-250). One role is in-person, and one role is virtual (hybrid). Both roles require proximity to the clinic located in Moore County, NC.

Role Location:

In-Person Schedule:

Full-time, Reports to: Practice Lead/Clinician(s)

Employment Type:

W-2 Role Summary Support practitioners by coordinating pre-visit and post-visit workflows, facilitating communication, and ensuring clinical follow-through. Key Responsibilities — Communication & Coordination Communicate with clinicians via secure messaging app, EHR, and work email to address patient-specific needs, special requests, and care coordination tasks. Triage and resolve patient FAQs using internal guidance documents, standardized handouts, and clinic SOPs; escalate appropriately. Perform longevity health screening assessments (brain health scans, cardiovascular health scans, and VO2 max testing with easy-to-follow protocolized platforms) Key Responsibilities — Pre-Visit Preparation Confirm labs resulted and uploaded to the medical record. Obtain and upload external records (consult notes, imaging, specialist reports). Update medications and supplements to reflect any recent changes (including dosage/brand). Reschedule the visit if critical labs/records will not be available; set expectations with the patient. Key Responsibilities — Post-Visit Follow-Through Ensure the patient has seen and understood the clinician's note; summarize key takeaways and action items in plain language.

Verify next steps:

orders placed, referrals/radiology submitted, pharmacy/supplement orders initiated or picked up; close the loop with patients and external partners. Track open tasks in the EHR/task system; update statuses and due dates. Confirm key referrals are completed and records made available (colonoscopy, sleep study, specialist referrals) Documentation & Quality Document all communications and actions within the EHR/portal following SFM SOPs. Contribute to continuous improvement by suggesting updates to SFM templates, FAQs, and SOPs. Minimum Qualifications 2+ years in a medical assistant, care coordinator, patient navigator, or similar role. Demonstrated

HIPAA/PHI

compliance and professional discretion. Proficiency with EHR/portals, secure messaging, email, spreadsheets, and cloud docs. Excellent written and verbal communication in English language; confident patient education and summarization skills. Reliable transportation. Preferred Qualifications Experience in Functional/Integrative/Lifestyle Medicine or direct-care/concierge models. Familiarity with common functional labs (e.g., supplement brands, specialty testing labs, stool testing), supplements, and referral workflows. BLS certification (or willingness to obtain). Core Competencies Proactive ownership of role: closes loops, anticipates needs, prevents last-minute surprises.

Detail orientation:

accurate data entry, meticulous record management.

Patient-first communication:

warm, clear, jargon-lite, action-oriented.

Team discipline:

consistent with schedules, SOPs, and documentation standards. Tools & Environment EHR/Patient Portal, email, video conferencing (Zoom/Teams), shared drives. KPI Examples (measured monthly/quarterly) ≥95% of pre-visit labs/records available ≥48 hours before visit. Median message response time ≤ 2 business-days. ≥90% post-visit action items initiated within 2 business day service level agreement (SLA). Patient communication quality (QA spot-checks) ≥ "meets" standard. Compensation & Benefits Competitive; commensurate with experience ($18 - $25/hr range). Health/PTO/holidays. Compliance

HIPAA/PHI

training, confidentiality agreement, background check, and policy acknowledgments required. Application Instructions Submit resume/CV and a short cover letter describing your experience with care coordination and virtual patient communication. Include 2-3 concise examples of how you: (1) prepared a chart before a visit, and (2) ensured post-visit follow-through.

Optional:

provide a brief written sample (≤150 words) summarizing a hypothetical visit note into patient-friendly action items. 30/60/90-Day Expectations Day 30: Complete

HIPAA & SFM SOP

training; demonstrate proficiency in pre-visit readiness and documentation; meet response-time SLA. Day 60: Independently run pre-/post-visit workflows; facilitate orientation group visit; ≥90% task closure within SLA. Day 90: Consistently hit KPIs; contribute at least one SOP or FAQ improvement. Equal Opportunity SFM is an equal opportunity employer. We value service, discipline, teamwork, and a growth mindset.

Job Type:

Full-time Pay:

$20.00 - $27.00 per hour

Benefits:

Employee discount Wellness program

Experience:

drawing blood: 1 year (Preferred) Medical assistant: 2 years (Required)

Work Location:

In person