The Medical Assistant supports healthcare providers in delivering high-quality patient care by performing both clinical and administrative duties. This role involves preparing patients for examinations, recording vital signs and medical histories, assisting with procedures, and ensuring exam rooms are clean and stocked. Medical Assistants may also handle scheduling, maintain patient records, coordinate communication between patients and providers, and support front-office operations as needed. The ideal candidate is detail-oriented, compassionate, and able to work efficiently in a fast-paced healthcare environment while maintaining patient confidentiality and professionalism. Strong communication skills, basic clinical knowledge, and the ability to multitask are essential for success in this role.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assisting healthcare providers
• Maintaining electronic health records (EHR) and coordinating patient activities
• Collecting specimens for laboratory testing, administering medications and immunizations and conducting patient intake and exit interviews
• Using data and patient registries to outreach to patients in need of medication refills, preventive care and follow-up for chronic conditions
• Assisting with patient referrals, tracking and follow-up
• As appropriate, triaging phone calls and following up on patient requests

ADDITIONAL DUTIES

(as needed)

• Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.

g. co-payment, co-insurance, point-of-care incentive)

KNOWLEDGE & SKILLS

• General knowledge of quality improvement practices
• Excellent interpersonal skills in group and community settings
• Ability to plan, schedule and coordinate
• Effective management of multiple duties and responsibilities in a clinical setting
• Sound leadership and clinical judgment
• Excellent communication skills in person, on the phone and in written communications
• Flexibility in a rapidly growing and changing work environment
• Strong attention to detail
• Exceptional customer service skills
• Ability to maintain confidentiality of financial and clinical information
• Excellent listener
• Demonstrates initiative

REQUIRED QUALIFICATIONS

• High school diploma or General Educational Development (GED)

PREFERRED QUALIFICATIONS

• Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
• At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training
• Experience with Practice Management systems or EHR
• Prior work in performance or quality improvement
• Fluency in Spanish

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Full range of motion, including manual and finger dexterity and eye-hand coordination
• Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
• Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting
• Some travel within western North Carolina

WORK ENVIRONMENT

Fast paced work environment. The noise level in the work environment is usually moderate.

DISCLAIMER

The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.

ACKNOWLEDGEMENT I

have read and reviewed this job description with my Supervisor and I understand the expectations for the position.

Pay:

$18.00 - $23.00 per hour

Benefits:

403(b) Dental insurance Flexible spending account Health insurance Health savings account Paid time off Pet insurance Vision insurance

Work Location:

In person