Type:

Temp to

Perm Hours:

Monday - Friday, 8a-5p

Pay Range:

$18-20/hour - based on experience

Responsibilities Include:

Serve as the primary point of contact for inbound and outbound phone calls from customers, caregivers, insurance companies, and medical offices. Gather, review, and track documentation related to medical services, approvals, and funding. Identify missing or incorrect paperwork and proactively reach out to appropriate parties to obtain corrections or additional information. Educate callers on processes, next steps, and timelines with professionalism and empathy. Support individuals who may be frustrated due to delays, injuries, or other sensitive situations. Maintain consistent in-office coverage. Coordinate with delivery personnel and internal teams as needed. Adapt to evolving processes, responsibilities, and internal changes as the company continues to grow. Preferred Experience & Qualifications Strong call center or high-volume phone experience (inbound and outbound). Proven ability to work with the general public, including handling difficult or unhappy callers. Background in healthcare, medical offices, insurance, reimbursements, or related administrative environments is highly preferred. Experience gathering documentation, following up on open items, and managing detailed paperwork. Comfort operating in a \"gray area\" — able to research answers, problem-solve, and follow up when solutions are not immediately clear. Strong attendance, reliability, and ability to work independently. Excellent communication, organization, and customer education skills. Proficiency with Microsoft Office and basic computer systems.

Requirements Include:

HS Diploma or GED Previous medical office or call center experience Outstanding communication skills Good organization skills

Pay Details:

$18.00 to $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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