Medical Assistant/ Administrative Assistant Fresh Start Behavioral Health Inc - 3.0 Milford, OH Job Details Full-time $18 - $20 an hour 1 day ago Benefits Free parking Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Retirement plan Qualifications Computer literacy BLS Certification Administrative experience High school diploma or GED Business Administration Clerical experience Associate's degree Certified Medical Assistant Full Job Description Overview Fresh Start Behavioral Health is seeking a dependable, detail-oriented Administrative/Medical Assistant to support the daily operations of our Dayton clinic. This is a dual role that combines front-office administrative support with hands-on medical assistant duties in a substance-abuse treatment setting. The ideal candidate is organized, compassionate, and comfortable moving between reception and administrative work and direct patient care, while maintaining strict confidentiality at all times. Administrative Responsibilities Serve as an on-site point of contact for daily operational needs, keeping front-desk and administrative workflows running efficiently. Verify patient insurance coverage and benefits accurately and in a timely manner — confirm eligibility, coverage details, and authorization requirements prior to visits, and resolve discrepancies as they arise. Communicate with insurance providers to obtain authorizations and resolve coverage issues, and escalate billing concerns to the provider or billing team promptly. Greet and check in patients and visitors; cover the front reception desk and maintain a welcoming, professional environment. Answer and route multi-line phone calls, and handle inquiries promptly and professionally. Schedule and coordinate appointments, provider changes, and calendar management. Perform clerical duties including data entry, filing, copying, scanning, and maintaining accurate records. Prepare correspondence, memos, forms, and reports, and support documentation accuracy. Support copay collection and front-desk billing needs. Manage supply inventory and general office upkeep.

Clinical / Medical

Assistant Responsibilities Obtain and record patient vital signs (temperature, blood pressure, pulse, height, weight). Review drug screen results before provider MAT visits; collect and process observed urine samples and manage results in the EMR. Run and upload OARRS reports into the electronic medical record. Perform pill/strip counts per policy and observe patients under the daily dose protocol. Prepare and administer Vivitrol injections (as credentialed). Provide patient education, case management, community referrals, and crisis intervention as needed. Complete clinical documentation per agency policy (by 10 a.m. the following business day) and meet the position's 75% productivity standard. Insurance Verification Skills & Competencies Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace; comfortable working in EMR systems. Strong computer literacy with experience in data entry and filing systems. Excellent organizational and time-management skills with the ability to prioritize and handle multiple responsibilities efficiently. Strong understanding of insurance verification and basic billing procedures. Familiarity with multi-line phone systems and customer service protocols. Strong typing skills with attention to detail in documentation and correspondence. Effective written and verbal communication with patients, providers, and coworkers. Bilingual abilities are a plus for serving a diverse clientele. Qualifications High school diploma or GED required; Associate degree in business administration a plus.

For clinical duties:

nursing degree with an active Ohio LPN (meds/IV certified) or RN license, maintained in good standing with the Ohio Board of Nursing. 2-3 years of administrative or front-desk experience and/or clinical experience in a substance-abuse or behavioral health setting preferred. Experience as a medical or dental receptionist is advantageous but not required. Must pass a BCI background check, exclusionary background checks, and a drug screen. Professional, dependable, and team-oriented, with compliance to HIPAA and 42 CFR Part 2 confidentiality requirements.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) matching Free parking Health insurance Opportunities for advancement Paid time off Retirement plan Vision insurance

Medical Specialty:

Addiction Medicine Primary Care Psychiatry Education:

High school or equivalent (Preferred)

License/Certification:

BLS Certification (Preferred) Certified Medical Assistant (Preferred) Ability to

Relocate:

Milford, OH 45150: Relocate before starting work (Required)

Work Location:

In person