DUTIES Communicates with all staff regarding patient status in a positive and professional manner. Greets patients warmly and assists at the check-in and check-out window. Schedules appointments and documents in the EMR system; schedules referrals and obtains authorizations as applicable. Verifies insurance eligibility, enters patient demographics, collects co-payments and balances at time of service, and scans or copies patient identification and insurance cards. Answers telephone calls promptly and pleasantly within three rings, accurately documents messages, triages calls, and responds to patients, insurance companies, and staff with courtesy and a focus on effective resolution. Balances daily cash to encounters, completes deposits in a timely manner, and maintains petty cash. Prepares patient charts to ensure all required forms are present; processes record requests and manages filing and scanning in a timely manner. Maintains a clean and organized front office workspace and waiting area. Picks up and distributes mail and orders office supplies as needed. Relays messages and prescriptions to providers as directed. Assists with patient satisfaction surveys and completes any required monthly reports on time. Maintains general knowledge of insurance coverage including Medicaid, Blue Shield, and commercial insurances. Utilizes Meditech, Medisoft, Medisoft Clinical, or other designated EMR systems; proficiency in Microsoft Word required. Follows the appropriate chain of command when reporting grievances, patient complaints, or staff concerns. Answers the Physician Referral Line promptly, provides accurate information, and maintains the referral line as applicable. Stays current on office communications including memos and notices. Offers assistance to other staff when able and projects a positive image of the practice at all times. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

High school diploma or equivalent required; additional training in Medical Terminology preferred. Strong computer proficiency. Ability to prioritize, organize workload, and problem-solve effectively. Above-average verbal and written communication skills, with the ability to communicate professionally by phone and in person. Ability to remain calm and professional when working with anxious or upset patients. Ability to communicate respectfully and tactfully with administrative staff, managers, physicians, and all hospital personnel. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.