Lead MA

Lead MA Warwick, RI Job Details Full-time $20.96

• $34.

61 an hour 22 hours ago Qualifications Collaborate with healthcare professionals Hospital inventory management Employee onboarding Direct patient care Medication reconciliation Patient flow optimization Vital signs Insurance prior authorization Expiration dates monitoring Operations management Electronic health records (EHR) management EKG Laboratory tests Maintaining patient confidentiality Medical office experience Equipment malfunction troubleshooting Physical examinations Mid-level Healthcare infection prevention and control expertise Medical scheduling Administrative experience High school diploma or GED Hiring Clinical staff training Team management Staff training Quality improvement Organizational skills Front desk Healthcare team management Interviewing Medical equipment cleaning Blood glucose monitoring Medical Assisting Patient interaction Clerical experience Office management Patient charting Aseptic technique Patient education Onboarding process management Managing patient records Care coordination Referral coordination Cultural diversity counseling Machine minor repairs Leadership Vaccination administration Communication skills

Full Job Description Job ID:

JR-108486

Entity:

17 airport rd

Location Name:

17 airport rd

City, State:

Warwick, RI Work Type:

FULL TIME

Hours Per Week:

36

Shift:

Day Posted Date:

4/16/2026 SUMMARY The Lead Medical Assistant reports to the Practice Manager/Director of Operations under guidance from the Medical Director. Under the general supervision and in accordance with established policies and procedures, coordinates daily activities of Medical Assistants. May need to assist in the development of staff schedules and work assignments to provide for efficient practice operations. Ensures adherence to established standards of safety and quality by medical assistant staff. Provides guidance to support personnel in collaboration with the Practice Manager/Director of Operations and providers. May routinely perform the duties of Medical Assistant. Brown University Health employees are expected to successfully role model the organization's values of Compassion , Accountability , Respect , and Excellence as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:

Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

Trains and onboards all new Medical Assistants. When needed, willing to travel between current and new urgent care centers to help train and support with clinical responsibilities. Provides daily oversight of all Lab tracking, including labs, tests, and procedures. Follows up to ensure that current lab results are received and reported in the patient's Electronic Medical Record (EMR). Ensures that all abnormal results are reported to physician/provider immediately. Communicates staff schedules and ensures centers are appropriately supported by medical assistant staff. Maintains patient access to care, appointment availability, and efficient daily operations. Assists the Practice Manager in daily coordination of Medical Assistants to ensure efficient patient flow and the appropriate and timely follow-up of assigned tasks (in-basket items). Functions as a resource to staff to clarify schedules and practice administrative processes. Participates in interview and selection of Medical Assistants. Provides orientation for new Medical Assistants. May monitor inventory levels to ensure supplies, equipment, and instruments are on hand to meet anticipated needs. Reorders supplies as necessary and within level of authority. Refers orders beyond level of authority to manager. Ensures timely receipt of materials ordered, follows up as necessary to determine reason for delays. Ensures materials are stored appropriately upon receipt. May ensure functional reliability of equipment; identifies malfunctions and makes minor repairs and adjustments. Refers more complex problems to appropriate vendors for resolution. Coordinates maintenance and janitorial needs within department and in area of responsibility. Requests service from maintenance and janitorial vendors and maintains records of services provided. Evaluates quality of service provided. Communicates and resolves issues with appropriate vendors. Ensures all activities meet or exceed customer expectations. Develops, maintains, and enhances relationships with others within and outside the practice, including practice staff, patients and families, vendors, and others within the Brown University Health systems. Actively participates in committees and/or work teams. May lead practice teams related to quality improvement. Maintains and enhances own professional expertise through participation in seminars and meetings and through active pursuit of courses in leadership. Performs duties of a medical assistant and provides coverage for the practice. Adheres to Medical Assistant criteria as reflected in Urgent Care Medical Assistant

• Ambulatory job description as listed below: Greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.

Oversees patient financial process to ensure patient payments (co-payments, deductibles, self-pay) are obtained at time of service and are properly processed. Verifies that all necessary information is complete and accurate, demographics, referrals, authorizations, billing codes, diagnoses information, etc. Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures. Prepares patients for examination and treatment in accordance with their clinic specific workflow protocol, by escorting from the waiting area to the exam room. Takes vital signs, weighs patients, and records in patient chart. Enters in patient chief complaint, medication reconciliation, histories, and other services as outlined in workflow protocol. Notes all patient health concerns into EMR. Records the patient pain score. Completes all questionnaires in the patient's chart. Ensures effective patient flow throughout the practice, clinic, and office. Reviews Health Maintenance and Chronic Illness services and performs/orders according to protocols and standing orders. Performs testing procedures such as blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine hcg, rapid strep test, and other point of care tests. Records allergy information, medications, medical, surgical, and family histories in the patient chart. Initiates pharmacy benefits verification. Assists physician with physical examinations. Performs all procedures using aseptic techniques, following standard procedures. Assists provider with all physical examinations. Performs all procedures using aseptic techniques, following standard procedures. Administers vaccines and places PPDs as per practice/clinic protocol. Completes appropriate follow-up work after visit including, but not limited to, ensuring all blood and specimens are properly labeled, recorded, and sent to lab. Follows up to ensure all lab results are entered in the medical record. Tracks orders and results. Contacts patients for outreach and reminders for labs/orders. Updates EMR with status. Reports all abnormal lab results to physician or nurse immediately. Follows up on referrals for specialty care and/or other services. Tracks consult reports and ensures EMR is updated accordingly. Contacts patients for outreach and/or reminders for referrals. Checks for prescription refills pending. Ensures examination room is cleaned between each patient and set up appropriately for next appointment. Thoroughly explains programs, procedures, and correct preparation for various tests and exams. Provides education to patients regarding the importance of coordination of care and the prudent use of emergency rooms when seeking care. Documents identified barriers. Schedules tests and follow-up appointments. Pre-registers patient for next visit. Verifies patient demographic and insurance information. Obtains prior authorizations as needed. Monitors and orders supplies and keeps room stocked. Cleans medical equipment. Reports broken or missing equipment to manager immediately. Ensures exam rooms are prepared for each patient. Checks expiration dates on medications and supplies, removes, and reports expired medication to Practice or Clinic Management. Assists with administrative office duties. Mails reminders and other letters to patients. Manages time effectively. Fills slow periods with activities to prepare for future needs. Minimizes non-productive time. Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Protects and preserves the patient's right to privacy and confidentiality. Maintains a positive attitude and actively engages in the team approach of caring for patients. Supports the goals and concepts of the patient-centered medical home by demonstrating flexibility and willingness to change. Performs other related duties as required.

MINIMUM QUALIFICATIONS BASIC KNOWLEDGE

High School graduate or equivalent. Completion of accredited certified medical assistant training program required. Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages, and sensitivity to cultural diversity in each step of the care process.

EXPERIENCE

Three to five years' experience as a medical assistant preferred, including medical office procedures and terminology. Must demonstrate excellent written and oral communication skills and effective prioritization and organizational skills. Experience should demonstrate effective organizational, leadership, and communications skills to effectively develop effective staff and provider schedules, ensure effective patient flow, and function as a resource to medical assistant staff.

SUPERVISORY RESPONSIBILITY

Functions as a lead or resource person for Medical Assistants

• Ambulatory. Pay Range $20.96
• $34.61 Location 17 Airport Rd
• 17 Airport Road Warwick, Rhode Island 02889 Work Type 8a
• 8p Work Shift Day Daily Hours 12 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.