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WakeMed Health & Hospitals

Team Lead, ED Patient Registration

Pay: Not specified

Posted: 8 weeks ago

Location: Cary, NC (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/18/2026

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What they do

An Emergency Medical Director within emergency medical services is a physician who provides guidance, leadership, oversight and continuous quality improvement (CQI) for the practice of local EMTs and paramedics within a predefined area. Typically board-certified in emergency medicine or pediatric emergency medicine. Generally responsible for either the creation of protocols for treatment by prehospital providers or providing leadership to the group of physicians who assist with the provision of medical oversight depending on which model of service delivery and which model of medical control are operating.

$123,529 / year median in North Carolina

+13% projected growth

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Job Description

Team Lead, ED Patient Registration WakeMed Health & Hospitals - 3.8 Cary, NC Job Details Full-time 4 hours ago Qualifications In-person patient registration Customer communication High school diploma or

GED Full Job Description Overview:

The Team Leader, ED Patient Registration Rep will enjoy interacting with patients and registering them for their care. The Team Leader, ED Patient Registration Rep will accurately perform administrative duties required for patient registration and have significant working knowledge of insurance and associated standard work processes. The Team Leader, ED Patient Registration Rep will also serve as a mentor for registration representative peers and assist with training new employees. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department registration work environment is high-volume, fast-paced and requires the ability to greet patients and families upon arrival and provide unsurpassed customer service to patients presenting to the emergency department with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. In the emergency department, registration is initiated at the welcome desk in the lobby and is completed in the patient's room after the patient has seen a care provider. Emergency department registration staff also work closely with the clinical staff to help patients receive care as efficiently as possible.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE Licensure:

Not Applicable Education:

High School Diploma or Equivalent Required Experience:

2 Years Healthcare Registration Required