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AS
Andaz San Diego
Assistant Front Office Manager
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What they do
A Clinical Office Manager manages a clinical office in a hospital or other clinical program. Works with the clinic director and other clinicians. Manages clinic business operations and office administration including scheduling, bookkeeping, billing, patient records, equipment and supply orders.
$78,571 / year median in California
-6% projected decline
Job Description
Assistant Front Office Manager Andaz San Diego - 4.0 San Diego, CA Job Details Full-time $69,000 - $76,000 a year 2 hours ago Benefits Free parking Paid time off Adoption assistance 401(k) matching Flexible schedule Qualifications Customer communication Managing teams in a customer support role Managing hospitality teams Supervising experience Property management systems (PMS) Full Job Description Summary At Hyatt, we believe our guests return because of the caring, attentive, and service‑driven associates who bring our hospitality to life. Our Assistant Front Office Managers play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence. What are the additional benefits to working at Andaz San Diego? Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Hyatt has the best to offer including: paid PTO, medical health care, 401k and company match after 1 year of service, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals, discount parking during shifts, and many more! About the Role Our hotel in the heart of San Diego is seeking an energetic, guest‑obsessed Assistant Front Office Manager to help lead our Front Office team. This role is perfect for someone who thrives in a fast‑paced, design‑driven environment where personalized service, local culture, and memorable guest experiences are at the center of everything we do. As the Assistant Front Office Manager, you'll support the daily operations of the Front Desk team. You'll act as a key leader, ensuring smooth operations, coaching staff, and stepping in to resolve challenges with grace and confidence. You'll also play a major role in shaping the guest journey—from arrival to departure—and championing the hotel's unique brand personality. Key Responsibilities Operational Leadership Oversee daily front office operations, ensuring seamless check‑in, check‑out, and guest service flow. Serve as Manager on Duty as needed, making confident decisions that support both guest satisfaction and operational efficiency. Maintain strong communication with Housekeeping, Engineering, F&B, and Sales to ensure alignment across departments. Guest Experience Lead by example in delivering warm, intuitive, and personalized service that reflects the hotel's lifestyle brand. Resolve guest concerns with professionalism, empathy, and creativity. Monitor guest feedback channels and collaborate with leadership to elevate service standards. Team Development Train, mentor, and motivate Front Desk Agents and other Guest Service partners. Support scheduling, performance evaluations, and ongoing coaching. Foster a positive, inclusive, and high‑energy team culture. Administrative & Financial Assist with guest billing, reconciliations and labor management for the Front Office. Ensure compliance with hotel policies, safety standards, and brand guidelines. Maintain accurate records, reports, and operational documentation. The salary range for this position is $69,000 to $76,000. This is the range for this position that Andaz San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Play PausePlay 00:00 01:58 UnmuteMute Disable captionsEnable captions Settings CaptionsDisabled Qualitydefault SpeedNormal Captions Quality Speed 0.5× 0.75× Normal 1.25× 1.5× 1.75× 2× Exit fullscreenEnter fullscreen Qualifications 2-4 years of front office or guest services experience in a hotel environment; boutique or lifestyle hotel experience strongly preferred. 1-2 years previous supervisory or assistant management experience. Strong communication skills and a natural ability to connect with guests and team members. Proficiency with PMS and other supportive computer programs. Ability to multitask, stay calm under pressure, and make thoughtful decisions.