Front Office Supervisor (Full Time)

Full TimeUSCASan Diego

• United States27 days ago Opening
  70
  0
  165
  0
  Industry
• Hotels & Resorts
  Role
• Front Office Manager
  Level
• Staff Line level
  Department
• Front of House
  Full Time
  Posted at: 29 Aug 2026
  

Last Date:

25 Sep 2026

Salary Details

Competetive Salary Offered

Job Description

Description

At Hyatt, we believe our guests return because of the caring, attentive, and service-driven associates who bring our hospitality to life. Our Front Office Supervisors play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence.

What are the additional benefits to working at Andaz San Diego?

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Hyatt has the best to offer including: paid PTO, medical health care, 401k and company match after 1 year of service, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals, discount parking during shifts, and many more!

About the Role

This position supports senior leadership by taking on essential supervisor responsibilities, including coaching team members, overseeing daily operations, and ensuring the highest standards service quality. This position leads the front desk team during assigned shifts, ensuring efficient operations, exceptional service, and alignment with Hyatt standards while fostering a culture of care, creativity, and connection. The Front Office Supervisor acts as the primary point of contact for both guests and colleagues during their shift, supporting daily operations, resolving guest concerns, and driving team engagement and performance. This position requires full availability; including availability to work mornings, evenings, overnight shifts, weekends, and holidays

Key Responsibilities

Guest Experience

Deliver personalized, anticipatory service that embodies the Andaz guest experience

Resolve guest concerns and service recovery opportunities in a timely, professional manner

Ensure all arrivals, departures, and in-house guest interactions are handled with care and attention to detail

Support VIP arrivals, special requests, and guest recognition initiatives

Operations

Lead daily front office operations, including check-in, check-out, room assignments, and guest inquiries

Monitor lobby flow and ensure a welcoming, well-maintained environment at all times

Coordinate closely with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction

Ensure accurate cash handling, billing, and shift closure procedures

Leadership & Team Development

Supervise and support Front Desk Agents, Gallery Hosts, and other Front Office colleagues during shifts

Provide coaching, guidance, and real-time feedback to enhance performance and service delivery

Assist with training, onboarding, and development of new colleagues

Foster a positive, inclusive work environment aligned with Hyatt's values

Administrative & Compliance

Maintain compliance with Hyatt policies, procedures, and brand standards

Ensure proper documentation of incidents, guest feedback, and operational updates

Support scheduling needs and manage staffing levels during shifts

Assist leadership with departmental reports and performance metrics as needed

The responsibilities listed above are intended to describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Additional duties may be assigned as business needs require.

The hourly rate for this position is $25.00.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Qualifications

Must have full schedule flexibility, including availability to work mornings, evenings, overnight shifts, weekends, and holidays

Minimum 1-2 years of hotel front office or guest services experience, preferably in a lifestyle or luxury property

Prior supervisory or lead experience preferred

Strong interpersonal, communication, and problem-solving skills

Ability to remain calm and professional in a fast-paced environment

Proficiency in hotel systems (e.g., PMS such as Opera) and Microsoft Office

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