Description We are seeking a dynamic Practice Manager to join our hospital team! About the

Position:

In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

Key Responsibilities People Management :

recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews

Financial Management :

overseeing the hospital's P&L, including accounts payable/accounts receivable, payroll, and inventory

Customer Service :

resolving client issues and escalations and overseeing follow-up communications Skills Knowledge, & Expertise Minimum of 3 years' experience in a supervisory role Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality). A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team Benefits Health Care Plan (Medical, Dental & Vision Options) 401k match Generous paid time off (PTO) Six (6) weeks of paid Parental Leave One (1) Work/Life Balance day off Short-term and long-term disability options Supplemental insurance options Discounted Veterinary Care Corporate discount program Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people! About Heart of Florida Animal Hospital & Pet Resort Heart of Florida Animal Hospital has been proudly serving the small and exotic animals in the Polk County & Central Florida community for over 30 years! We are a bustling multi-doctor practice equipped with modern technology, including digital x-ray, ultrasound, electronic medical records (Cornerstone), surgical laser, and in-house IDEXX blood machines. As a family-friendly practice with a loyal client base, we are committed to providing exceptional care for pets and fostering a supportive, welcoming environment for our team.