Front Office Manager Home2 Suites by Hilton Lafayette I-10 Scott, LA Job Details Full-time 8 hours ago Qualifications Multilingual Night audit Multi-line phone systems Office management Process management Full Job Description Job Overview We are seeking a dynamic and energetic Front Office Manager to lead our guest services team and ensure an exceptional experience for every visitor. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to uphold the highest standards of hospitality. Your leadership will foster a welcoming environment, streamline check-in and check-out processes, and ensure all front office functions run smoothly. The ideal candidate is highly organized, multilingual or bilingual, and passionate about delivering outstanding customer service in a fast-paced hospitality setting. Duties Supervise and coordinate all front desk activities, including guest check-in/check-out, reservations, and concierge services Manage and train front office staff to deliver exemplary customer service using hospitality reservation systems such as OPERA or similar property management systems (PMS) Handle guest inquiries, complaints, and special requests with professionalism and promptness to enhance guest satisfaction Oversee the night audit process to ensure accurate financial reporting and reconciliation of daily transactions Maintain multi-line phone systems, ensuring clear communication via phone etiquette and effective client communication Implement hotel emergency procedures to ensure safety protocols are followed during incidents or emergencies Collaborate with housekeeping, maintenance, and other departments to address guest needs swiftly and efficiently Skills Extensive experience in hospitality management with a strong background in hotel operations and front desk functions Proficiency in property management systems (PMS), especially OPERA or comparable platforms Multilingual or bilingual abilities to communicate effectively with diverse guests and team members Exceptional customer service skills combined with problem-solving capabilities to resolve guest issues promptly Knowledge of hotel emergency procedures, night audit processes, and resort hospitality standards Strong communication skills for phone conversations, client interactions, and team coordination Proven leadership skills with the ability to motivate staff and foster a positive work environment Join us as a Front Office Manager to lead our front desk team in creating memorable experiences for our guests. Your enthusiasm for hospitality combined with your expertise will drive excellence in every interaction. We value proactive problem-solving, clear communication, and a passion for delivering top-tier guest services. This paid position offers an exciting opportunity to grow within a vibrant hospitality environment dedicated to excellence.

Work Location:

In person