Dental Office Manager Dr. Dental - 3.0 Lowell, MA Job Details Full-time $28 - $34 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Spanish Patient scheduling systems Medical documentation Performance management High school diploma or GED Team development Dentrix Healthcare practice operations management Organizational skills Full Job Description We are looking for a Dental Office Manager for our Lowell, MA office. This is a full-time position. The ideal candidate would have experience managing a dental office.

Schedule:

Monday-Friday 1pm-7pm and 9-5 rotating; one Saturday a Month 9-3 Responsibilities Responsible for the daily non-clinical operations of their assigned office including patient satisfaction, revenue, profitability, non-clinical team selection, performance, development and other business-related functions as delegated by direct supervisors. They are responsible for assisting patients to complete Doctor prescribed treatment plans thereby helping patients get the care they need and fulfilling our mission to give America a healthy mouth. Provide superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards. Acts as a backup to the front desk in the event of turnover or unexpected outage. Leads an organized office with accurate and complete paperwork, timely deposits and clean claim submissions. Executes patient consults to ensure patients understand Doctor prescribed treatment plans; conducts patient chart audits, performs handoffs, conducts consults according to company policies, enters and updates patient treatment plans at the direction of the treating Doctor using the company operational system, and follows-up with patients during subsequent visits to schedule open treatment. Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing; follows-up with the patient during subsequent patient visits to review completed treatment and schedule appointments for open treatment. Interviews and hires office staff that are needed to sustain daily office operations while managing overtime and controlling office staff cost below 20%. Manages and resolves local office staff issues (tardiness, staffing attitude problems) & motivates the office team to work together. Ensures the office has a full patient schedule each day and optimizes daily schedules. Ensures proper patient authorization and billing training and controls leading to organized and "clean" billing records. Minimum Education and Experience 2-5 years experience in a similar environment, some combination of management and sales preferred. Excellent verbal and written communication skills and the ability to make decisions independently. Competitive spirit with a strong desire to succeed, exceed goals, and maximize opportunities. Demonstrates the ability to solve common problems and to provide immediate solutions. Excellent organizational skills to effectively handle multiple tasks. High School Diploma or equivalent is required. Flexible to adjust personal schedules depending on the needs of the location. Company Benefits Medical Vision Dental 401k

Aflac Job Type:

Full-time Pay:

$28.00 - $34.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What hourly pay rate are you seeking? Can you work Mon-Fri rotating shifts 1-7 & 9-5 and 2 Sat per month 9-3?

Experience:

Dentrix:

1 year (Required)

Dental Management:

2 years (Required)

Language:

Spanish (Required)

Work Location:

In person