BluePearl Pet Hospital in Blaine, MN is seeking a Service Practice Manager to join our emergency and specialty hospital team. We are looking for a confident, caring, and results-driven leader who enjoys building strong teams and creating an environment where both associates and patients can thrive. The Service Practice Manager is a key leader within the hospital, responsible for supporting day-to-day operations, developing the team, partnering with hospital and medical leadership, and helping drive the overall success of the practice. This is a hands-on leadership role, with opportunities to work alongside the team and perform paraprofessional duties when not handling managerial responsibilities. As a Service Practice Manager, you will: Partner with the Medical Director and hospital leadership to build a strong, collaborative culture focused on exceptional patient care and client service. Lead, mentor, and develop hospital associates while supporting engagement, retention, and team growth. Oversee daily hospital operations, including staffing, scheduling, workflow, communication, and delegation. Partner with Talent Acquisition and Learning & Training to recruit, onboard, and develop new and existing team members. Support financial and operational goals, including payroll, budgeting, inventory, and hospital resources. Build and maintain strong relationships with doctors, associates, clients, and referring veterinary partners. Address associate and client concerns with professionalism, empathy, and sound judgment. Ensure the hospital follows applicable safety, regulatory, and employment requirements. Participate in hospital leadership meetings and contribute to operational and strategic planning. Maintain a visible, hands-on presence in the hospital and work alongside the team when not performing managerial responsibilities. Perform additional duties as assigned. What we're looking for: Education & Experience High school diploma or GED required. 4+ years of relevant veterinary hospital administration experience with 2 years of supervisory experience preferred. Bachelor's degree preferred. CVPM designation is a plus. Experience leading teams in veterinary medicine, healthcare, hospitality, or client services is highly valued. Skills & Qualifications Strong leadership, communication, and interpersonal skills. Excellent organization, time management, and problem-solving abilities. Ability to coach, mentor, and motivate a diverse team. Comfortable working in a fast-paced, high-pressure environment. Strong business judgment and ability to manage competing priorities. Ability to maintain confidentiality and handle sensitive situations with discretion. Proficiency with Microsoft Office and Google applications. Why BluePearl? At BluePearl, our passion is pets. We believe in creating an environment where our associates can grow, develop, and build meaningful careers while providing remarkable care to pets and their families. As a member of Mars Veterinary Health , you'll have opportunities to advance your career through talent development programs, leadership workshops, continuing education, and BluePearl University training. We offer benefits designed to support you both at work and at home, including: Medical, dental, vision, and life insurance options 401(k) and retirement planning Paid time off and floating holidays Parental leave benefits Flexible work schedules Continuing education allowance and free CE opportunities BluePearl University and leadership development programs Trupanion pet insurance and associate discounts on pet treatments, procedures, and food Regional licensed social worker support If you're a people-focused leader who enjoys being hands-on, building strong teams, and helping a hospital succeed, we'd love to hear from you. This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. BluePearl is an Equal Opportunity Employer and a Drug Free Workplace.