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Spring Hill Suites
Front Office Manager
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Job Description
Front Office Manager Spring Hill Suites Bloomington, MN Job Details Full-time $20 - $22 an hour 1 day ago Qualifications Customer communication Teamwork Team development Mentoring Office management Financial acumen Full Job Description The Springhill Suites Mall of America is in search of a motivated and independent Front Office Manager. Responsible for all Hotel Front Office functions and leading, mentoring and coaching staff. Driving guest satisfaction and guest service scores. Developing and implementing standards and procedures and constant service improvement. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to maximize the financial performance of the department and maintain and comply with all brand standards. Leading Hotel Front Desk and Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Providing Exceptional Customer Service Coordinates activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.