Job Overview Are you a dynamic, people-focused leader who knows how to build strong teams and create an exceptional customer experience? We are seeking an energetic and adaptable Practice Manager who can balance team development, patient care, and business performance. The ideal candidate is a strong relationship builder with sound business judgment, excellent follow-through, and the ability to lead confidently in a fast-paced environment. Optical or healthcare experience is preferred, but we also welcome experienced leaders from retail, hospitality, or other customer-focused industries who have successfully managed teams, improved performance, and created a positive workplace culture. If you enjoy developing people, improving operations, collaborating with providers, and making a meaningful impact on both the patient and team experience, we would love to hear from you. The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff.

Primary responsibilities include:

Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff. Working closely with the Lead OD to ensure an exceptional patient experience. Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service. Serving as a role model to their team Work closely with ODs to ensure the highest standard of patient care and workflow efficiency. Demonstrates the highest level of Customer Service vision with all customers and patients. Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies. Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability. Recruits and selects high caliber talent. Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance. Performs duties related to product management, inventory management, and cost of goods. Performs consistent staff evaluations, conducts performance management, and delivers team trainings. Uphold Keplr Vision's Core Values. Experience & Skills Excellent customer service skills and personal presentation are critical to this role.

The ideal candidate will have:

Prefer optical experience and/or minimum of 3 years of retail management/supervisory experience. General understanding of operations, processes, and high level of business acumen. Excellent communication, organizational, leadership, and interpersonal skills. Ability to set, monitor and achieve productivity goals. Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail. Understanding of optometric business processes and strategic development. Ability to handle and prioritize multiple tasks and meet required deadlines.

Pay:

$80,000.00 - $95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person