Dental Office Manager Confidential Dental Practice - Salisbury, NC AreaFull-Time | Monday-Thursday A growing, established dental practice in the Salisbury, NC area is seeking an experienced, highly organized, and motivated Dental Office Manager to oversee day-to-day operations, lead the team, and help drive continued practice growth. This search is being conducted confidentially. Additional information regarding the practice will be provided to qualified candidates during the interview process. Position Overview We are looking for a true practice leader who can take ownership of daily operations, maintain team accountability, monitor practice performance, and create an excellent experience for both patients and employees. The ideal candidate is proactive, solution-oriented, comfortable working with performance metrics, and capable of managing a busy dental practice with limited day-to-day supervision from the practice owner. Key Responsibilities Oversee daily administrative and business operations of the dental practice Lead, support, and hold team members accountable to established expectations and policies Coordinate workflow between the front office, clinical team, hygiene department, and providers Monitor doctor and hygiene schedules to maximize productivity and minimize unused appointment time Monitor collections, accounts receivable, outstanding insurance claims, and patient balances Oversee insurance verification, claims follow-up, and other insurance-related workflows Monitor treatment plans and patient follow-up to support case acceptance Help reduce cancellations, no-shows, and unfilled appointment time Manage employee schedules, attendance, timekeeping, PTO requests, and adherence to office policies Assist with recruiting, interviewing, onboarding, training, coaching, and performance management Lead or participate in morning huddles and team meetings Address patient concerns professionally and appropriately Monitor practice KPIs and communicate performance trends to ownership Identify operational problems and proactively develop solutions Coordinate with vendors and outside service providers as necessary Help implement new systems, policies, and workflows Maintain confidentiality and ensure compliance with HIPAA, OSHA, and applicable office policies Key Performance Areas The Office Manager will be expected to monitor and help improve: Collections and accounts receivable Schedule utilization Doctor and hygiene productivity Insurance claim follow-up Cancellation and no-show rates Treatment-plan follow-up and case acceptance Patient retention Staffing efficiency Employee attendance and accountability Patient experience and satisfaction Overall team performance

Qualifications Required:

Previous dental office experience Strong knowledge of dental terminology and dental-office workflows Understanding of dental insurance, claims, scheduling, collections, and accounts receivable Strong leadership and team-management abilities Excellent communication and interpersonal skills Strong organizational and problem-solving skills Ability to manage multiple priorities in a busy dental environment Professional demeanor and ability to handle difficult conversations appropriately Comfortable reviewing reports and monitoring practice KPIs Dependable, punctual, and accountable Ability to maintain strict patient, employee, and business confidentiality

Preferred:

2+ years of dental office management or dental leadership experience Experience managing a multi-provider dental practice Experience with Open Dental or similar dental practice-management software PPO dental insurance experience Experience managing insurance claims and aging reports Experience with employee onboarding, coaching, scheduling, and performance management Experience with treatment-plan presentation and case acceptance Familiarity with dental practice financial reports and operational KPIs Ideal Candidate The ideal candidate is a leader, problem solver, and team builder who takes ownership of their responsibilities. We are looking for someone who recognizes problems before they become larger issues, investigates the cause, develops potential solutions, and communicates effectively with ownership. The successful candidate should be comfortable setting expectations and holding employees accountable while maintaining a professional, respectful, and positive workplace culture. Compensation & Benefits Competitive compensation based on experience Full-time position Monday-Thursday schedule Paid time off Paid holidays Health insurance eligibility according to company policy Dental benefits Professional growth opportunities Leadership role with significant responsibility and autonomy Application Requirements Please submit your resume along with a brief description of your dental management or leadership experience. All applications will be handled confidentially. Equal Opportunity Employer.

Pay:

$55,000.00 - $72,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person