Practice Manager CVPM Westwood Regional Veterinary Hospital - 2.6 Westwood, NJ Job Details Full-time $110,000 - $150,000 a year 1 hour ago Benefits Mileage reimbursement Health insurance Dental insurance 401(k) Paid time off Qualifications Financial forecasting Managing pet care teams Operational analysis Preparation of internal financial performance reports Animal hospital experience Debt collection Accounts receivable management Managing healthcare operations budgets Standard Operating Procedures (SOPs) implementation Anti-discrimination law Practice management software Veterinary team coordination Patient management software Controlled substance management Legal policy drafting Harassment and discrimination prevention compliance Accounts payable management Bachelor's degree Employee health (regulatory compliance standards) HR compliance Clinical staff recruitment Profit & Loss statement Animal welfare Medical accounts receivable management Healthcare financial management Business Administration Hospital regulatory compliance Profit and loss analysis Veterinary team management Standard operating procedures (SOPs) Full Job Description Position Summary The Practice Manager (CVPM) — Veterinary Operations serves as the senior operational leader for a privately owned, multi-doctor veterinary hospital group operating across two locations in northern New Jersey. This role has full accountability for day-to-day hospital operations, financial performance, staffing strategy, regulatory compliance, facility oversight, and cross-site standardization. The position is designed for a seasoned veterinary operator who can lead in a high-performance, clinician-led environment, partner effectively with veterinarians on workflow and growth initiatives, and execute at scale across a multi-site footprint. The Practice Manager is expected to translate ownership goals into measurable operational results while building a stable, compliant, and high-accountability culture. About the Organization The organization is a well-established, privately owned hybrid emergency and general practice with a strong growth agenda and ongoing investment in facilities, specialty services, and team development. Current initiatives include rehabilitation program relaunch, specialty equipment deployment, two-site operational optimization, and preparation for future service-line and site expansion. Key Responsibilities Multi-Site Operations

• Direct daily operations across both hospital locations, including client service, technician workflow, scheduling, inventory coordination, supply management, and vendor oversight.
• Standardize operating procedures, performance expectations, and reporting practices across sites.
• Maintain consistent service delivery, staffing coverage, and communication between locations.
• Travel between hospital sites as needed; expected distance between sites is approximately 20-30 miles, with mileage reimbursement at the applicable IRS rate. Financial Management
• Own monthly profit-and-loss review processes with practice ownership, including variance analysis, action planning, and follow-through.
• Develop annual operating budgets and contribute to capital planning.
• Monitor key revenue-cycle and operational metrics, including average transaction values, average client transaction trends, accounts receivable aging, labor efficiency, and margin performance.
• Lead procurement discipline, vendor review, and consolidation efforts across both hospitals. Team Leadership
• Provide leadership across an estimated 45-60 team members, including DVMs, LVTs, CSRs, kennel staff, and rehabilitation support personnel.
• Build and execute recruiting strategies for clinical and non-clinical roles, including DVM, LVT, and CSR hiring.
• Lead onboarding, coaching, accountability, performance management, retention planning, and culture development.
• Oversee compensation benchmarking, annual review administration, incentive tracking, and bonus administration. Compliance and Risk Management
• Oversee regulatory and operational compliance across both sites, including controlled-substance safeguards, workplace safety, medical record audit readiness, and biohazard handling protocols.
• Support compliance with DEA registration and controlled-substance handling requirements applicable to veterinary practices.

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• Maintain processes aligned with OSHA workplace safety obligations and veterinary operational risk controls.

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• Partner with HR and ownership to support compliance with New Jersey employment requirements, including wage-and-hour obligations, earned sick leave administration, and equal employment opportunity expectations.

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• Maintain documentation, internal controls, and audit readiness for accreditation, licensing, and practice standards. Capital Projects and Growth
• Lead operational rollout of the canine rehabilitation program relaunch in partnership with clinical leadership.
• Coordinate facility upgrades, equipment implementation, vendor scheduling, and post-launch operational integration.
• Support expansion planning, including operational readiness for a potential third location and additional specialty service lines. Client Experience
• Act as the escalation point for service recovery matters and client concerns.
• Monitor online reputation, response practices, and client experience trends.
• Partner with hospital leadership to improve service consistency, communication standards, and client retention.

Success Profile The ideal candidate is an experienced, execution-oriented veterinary operations leader with demonstrated success managing multi-site hospital operations, leading capital or growth initiatives, and building accountable teams in a fast-paced clinical environment. This individual must be commercially minded, operationally disciplined, comfortable with financial detail, and able to balance clinician partnership with strong administrative leadership. Required Qualifications

• Active CVPM certification in good standing through the Veterinary Hospital Managers Association (VHMA).
• Minimum 5 years of progressive veterinary practice management experience.
• At least 2 years of experience overseeing more than one location, more than one DVM, or a specialty or mixed-specialty veterinary hospital.
• Demonstrated ownership of P&L for a veterinary practice generating at least $3 million in annual revenue per location.
• Proven experience hiring veterinarians, licensed veterinary technicians, and client service personnel in a competitive labor market.
• Working knowledge of veterinary practice management systems such as Avimark, Cornerstone, ImproMed, ezyVet, or Pulse, along with operational and financial reporting.
• Strong knowledge of New Jersey employment compliance, including wage and hour expectations, earned sick leave requirements, and anti-discrimination obligations.

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• Strong working knowledge of DEA controlled-substances requirements and OSHA safety expectations relevant to veterinary settings.
• Excellent written communication skills, including policy drafting, SOP development, and owner-facing reporting.
• Ability to operate effectively in a clinical environment, including reading medical records and following clinical workflows. Preferred Qualifications
• Experience with a corporate veterinary operator such as VPP, NVA, Thrive, Mars, CVP, or AVG in a regional, field, or operations-management capacity.
• Prior AAHA accreditation or accreditation-readiness experience.
• Experience with Lean, Six Sigma, or comparable operational improvement frameworks.
• Bachelor's degree in business administration, healthcare management, or a related field.
• MBA or MHA preferred, but not required.

Pay:

$110,000.00 - $150,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

License/Certification:

Certified Veterinary Practice Manager (Preferred)

Work Location:

In person