Job Summary Are you an organized, relationship-driven professional with a passion for patient care and operational excellence? Our highly respected dental practice in Livonia, NY is seeking a skilled and experienced Office Manager to lead daily operations and support our commitment to providing exceptional dental experience. The ideal candidate brings strong leadership, a comprehensive understanding of dental office workflows, and a proactive approach to AR management, patient experience, and team development, while ensuring full compliance with OSHA/HIPAA and payer rules.

Key Responsibilities Daily Operations:

Own schedule management, patient intake/recall, treatment coordination, and end‑of‑day reconciliation; ensure accurate patient records and timely documentation.

Financial Management:

Manage office budgets; oversee billing, collections, and AR aging (insurance & patient); track KPIs and execute action plans.

Compliance & Records:

Maintain

HIPAA/OSHA

compliance, incident reporting, and audit readiness; ensure accurate clinical/admin notes and document retention.

Systems & Software:

Utilize our practice management system (CareStack) to manage patient information, eligibility/benefits, claims, and reporting; familiarity with Dentrix/Eaglesoft (or similar) is transferable.

Scheduling & Coordination:

Partner with providers to optimize chair time, reduce no‑shows, and support same‑day dentistry; coordinate labs, referrals, and equipment needs.

Policies & Process Improvement:

Implement SOPs that streamline workflows and improve patient satisfaction; lead service‑recovery and feedback loops.

Communication:

Serve as the hub between patients, staff, providers, and leadership to ensure clear expectations and seamless service. Qualifications & Experience Proven experience in dental office management or a similar healthcare leadership role. Demonstrated success with scheduling, insurance verification, treatment planning, billing, and collections. Prior supervisory experience (hiring, onboarding, coaching, performance feedback). Strong grasp of fiscal management (budgeting, reporting) and KPI tracking. Tech‑savvy; CareStack experience preferred; Dentrix/Eaglesoft (or similar) welcome. Knowledge of medical/dental terminology and payer/managed care processes relevant to dentistry. Excellent interpersonal and communication skills; calm under pressure and solutions‑oriented.

Note:

Experience in acute care, veterinary, or hospital settings is not required, but operational leadership in fast‑paced, regulated environments can be a plus if skills translate to dentistry.

What You Bring:

2+ years in dental office leadership (front office lead, treatment coordinator, or office manager) required. Strong command of scheduling, insurance verification, treatment planning, and collections. Data‑driven, organized, and comfortable with KPI dashboards and reports. Proven ability to coach, delegate, and hold the team accountable while keeping morale high. Clear, professional communication with patients, providers, and vendors. Tech‑savvy; experience with CareStack (or similar PMS) is a plus. Why You'll Love It Here Meaningful work improving the patient experience and access to care. Support from a regional leadership team and cross‑office peers. Competitive pay with bonus potential tied to clear KPIs.

Comprehensive benefits:

medical, PTO, Holidays, 401K+matching and professional development support.

Job Type:

Full-time Pay:

$27.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Referral program Ability to

Commute:

Lakeville, NY 14480 (Required)

Work Location:

In person