Veterinary Assistant (VA) Manager Green Acres Veterinary Center - 1.9 Tonawanda, NY Job Details Full-time $20 - $25 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Cleaning & sanitation management Managing pet care teams Incentive plan management Promoting products Serving clients Sales Employee grievance management Efficiency improvement Coaching Staff scheduling Job-specific skills training (staff training program) In-person customer service Operations coordination planning Veterinary team coordination Workplace dispute resolution Care facility maintenance management Patient complaint handling Team scheduling Performance feedback (performance evaluation method) Mid-level Healthcare provider promotion Disciplinary action management Team development Hiring Professional development support Task prioritization Housekeeping management Recruiting Leading team collaboration initiatives Interdisciplinary policy and procedure development experience Full Job Description Green Acres Veterinary Center is looking for a rockstar Veterinary Assistant (VA) Manager to lead and oversee our Veterinary Assistant team. We are seeking a motivated, organized, and compassionate leader who can effectively manage people, maintain high hospital standards, and help create an exceptional experience for our clients, patients, and team. While the VA Manager typically works during the day, the manager should have flexibility in their schedule and be willing to work evenings, weekends, and occasional overnight shifts when necessary. Position Overview The VA Manager is responsible for supervising, directing, planning, and coordinating a variety of support functions for the Buffalo Veterinary Group hospitals. This position oversees the Veterinary Assistant department and plays a key role in maintaining a clean, safe, efficient, and welcoming hospital environment. The VA Manager ensures that our facilities and grounds are well maintained, our patients receive a high standard of care and comfort, and our team has the tools, support, and direction needed to perform their jobs effectively. Key Responsibilities Lead monthly Veterinary Assistant staff meetings and gather relevant information from support staff and the Practice Manager to address with the team. Ensure a safe, sanitary, organized, and visually appealing work environment and hospital grounds through effective delegation and, when appropriate, coordination with outside contractors. Ensure housekeeping, maintenance, and patient-care practices meet established hospital standards and, when possible, the standards and guidelines of the American Animal Hospital Association (AAHA). Oversee and participate in the promotion of hospital products and services, demonstrating strong technical knowledge and effective salesmanship. Oversee communication, performance, and day-to-day operations of the Veterinary Assistant team. Provide guidance, advice, and solutions related to hospital policies, protocols, procedures, and services. Address and resolve client and team conflicts and respond appropriately to informal employee concerns and complaints. Review patient charts for completeness, accuracy, and appropriate documentation by the Veterinary Assistant team. Provide feedback and recommendations to practice owners, managers, and administration regarding hospital operations, profitability, staffing needs, employee advancement, reassignments, scheduling, and other personnel matters affecting the VA team. Develop and implement protocols and policies designed to improve efficiency, workflow, teamwork, and productivity. Recruit, interview, and schedule Veterinary Assistant support staff as needed. Direct and facilitate on-the-job training to develop and strengthen employee skills. Ensure the Veterinary Assistant team consistently demonstrates and upholds the organization's five core values. Conduct employee performance appraisals and communicate performance expectations and progress. Work with employees on corrective measures and performance improvement when necessary. Develop and maintain staff incentives and foster effective communication between employees and management. Lead by example and perform all responsibilities in accordance with the Buffalo Veterinary Group core values. Perform other duties as assigned. What We're Looking For The ideal candidate is a confident, dependable, and people-focused leader who thrives in a fast-paced veterinary environment. You should be comfortable balancing team leadership with hands-on operational responsibilities and have a genuine commitment to patient care, client service, and employee development. We're looking for someone who: Has strong leadership and communication skills. Is highly organized and able to prioritize competing responsibilities. Can effectively coach, train, motivate, and hold team members accountable. Demonstrates excellent problem-solving and conflict-resolution skills. Has a strong attention to detail and commitment to cleanliness, safety, and patient care. Can work collaboratively with veterinarians, managers, support staff, and hospital leadership. Is comfortable making decisions and taking ownership of day-to-day operations. Is flexible and willing to work a varied schedule, including days, evenings, weekends, and occasional overnight shifts. Why Join Us? If you're a natural leader who loves veterinary medicine, enjoys developing people, and takes pride in creating an exceptional hospital environment, we want to hear from you! This is an exciting opportunity to make a meaningful impact on our Veterinary Assistant team, our hospital operations, and the experience we provide to every patient and client.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person