Position Summary The Clinical Supervisor is a working leadership position responsible for supporting the daily clinical operations of the hospital while actively participating in patient care and floor responsibilities. Clinical Supervisors will be regularly scheduled as part of the clinical team and are expected to work alongside technicians, veterinary assistants, reception staff, and veterinarians. While on duty, the Clinical Supervisor serves as a member of hospital management and has the authority to address operational, staffing, workflow, employee, client, and patient-care concerns that arise during the shift. The primary goal of the Clinical Supervisor is to maintain an organized, efficient, collaborative clinical floor while ensuring that patient care remains the hospital's highest priority. Primary Responsibilities Clinical & Floor Operations Work scheduled clinical shifts and actively participate in patient care and floor responsibilities. Maintain awareness of overall hospital activity, including incoming emergencies, hospitalized patients, staffing levels, and workload. Direct clinical floor traffic and help determine where staff resources are needed most. Assist with patient flow from arrival and triage through treatment, hospitalization, and discharge. Identify workflow bottlenecks and redirect staff or responsibilities as needed. Assist the clinical team during periods of high patient volume, critical cases, emergencies, and staffing shortages. Promote appropriate communication and coordination between reception, clinical staff, and veterinarians. Help ensure treatments, diagnostics, procedures, and other patient-care responsibilities are completed efficiently. Keep patients first when prioritizing workflow and allocating resources. Leadership & Management Authority While on duty, the Clinical Supervisor acts as an on-floor representative of hospital management and is authorized to: Provide direction to employees regarding workflow, assignments, and immediate operational needs. Reassign staff or responsibilities when necessary to maintain patient care and hospital operations. Address employee concerns, conflicts, and performance issues that occur during the shift. Provide immediate coaching and corrective feedback when appropriate. Reinforce hospital policies, procedures, expectations, and standards of conduct. Address inappropriate behavior, communication, or conduct in real time. Make operational decisions when hospital management is not immediately available. Escalate significant employee, client, medical, safety, or operational concerns to the appropriate member of management or medical leadership. Document significant incidents, employee concerns, or operational issues for management follow-up. Clinical Supervisors are expected to use sound judgment and recognize when an issue can be resolved independently and when it requires escalation. Team Leadership Serve as an accessible leadership resource for employees during the shift. Promote teamwork, camaraderie, professionalism, accountability, and compassion. Help employees identify priorities when multiple patients or responsibilities require attention. Support employees during difficult cases, high-volume periods, and challenging client interactions. Encourage employees to work collaboratively rather than functioning as isolated departments or individuals. Provide coaching and guidance to help employees improve clinical skills, communication, efficiency, and confidence. Lead by example through professionalism, work ethic, communication, and willingness to assist the team. Patient Care & Quality Help ensure patients receive timely, compassionate, and appropriate care. Monitor the clinical floor for delays, missed treatments, communication gaps, or other concerns that could affect patient care. Advocate for patient needs and assist the team in prioritizing urgent and critical patients. Help maintain hospital standards for cleanliness, organization, infection control, safety, and clinical quality. Identify recurring clinical or operational concerns and communicate them to management for further review. Client & Conflict Management Assist employees with difficult or escalating client situations. Help resolve service concerns within the authority provided by hospital management. Maintain professional and compassionate communication, particularly during emotionally difficult emergency situations. Escalate serious complaints, threats, safety concerns, or situations requiring higher-level management involvement. Support employees following difficult client interactions when appropriate. Communication & Management Support Communicate significant events, staffing concerns, employee issues, patient-care concerns, and operational challenges to hospital management. Participate in leadership meetings, training, and operational discussions as requested. Provide feedback to management regarding workflow, staffing, employee development, hospital processes, and opportunities for improvement. Assist with implementation of new policies, protocols, workflows, and management initiatives. Help maintain consistency between shifts and ensure expectations established by management are carried through on the clinical floor. Scope of Authority The Clinical Supervisor has supervisory authority over hospital operations and staff while serving in the role. This authority includes making reasonable decisions regarding workflow, staff assignments, operational priorities, policy enforcement, and immediate employee or client concerns. The Clinical Supervisor does not replace the Hospital Director, Medical Director, or other designated management positions. Matters involving significant disciplinary action, termination, major policy exceptions, significant financial decisions, or other matters reserved for senior management should be escalated appropriately. Medical decisions and the practice of veterinary medicine remain under the authority of the attending veterinarian and medical leadership. Compensation Hourly rate will be based on experience and qualifications, with consideration given to the additional responsibilities and management authority of the Clinical Supervisor position.

Qualifications Candidates should demonstrate:

Strong clinical knowledge and technical ability appropriate to their position. Previous veterinary emergency, specialty, or high-volume clinical experience preferred. Strong leadership and decision-making skills. Ability to remain calm and organized during emergencies and periods of high patient volume. Excellent communication and conflict-resolution skills. Ability to provide constructive feedback and hold employees accountable. Ability to prioritize multiple patients, employees, and operational needs simultaneously. Strong understanding of hospital policies, procedures, and expectations. Professional judgment and discretion when handling sensitive employee, client, or hospital matters. Ability to work effectively with veterinarians, technicians, assistants, receptionists, and management. Registered Veterinary Technician Expectations of the Role Clinical Supervisors are expected to be leaders first while remaining active members of the clinical team. Holding this position does not remove an individual from normal floor responsibilities. Supervisors are expected to perform clinical duties, assist coworkers, and participate in patient care while maintaining awareness of the hospital as a whole. The successful Clinical Supervisor should be able to move between working in the operation and leading the operation depending on the needs of the hospital. The position requires an individual who can earn the trust of the team while also being comfortable providing direction, enforcing expectations, making difficult decisions, and holding employees accountable. Above all, the Clinical Supervisor is responsible for helping create a hospital environment where teamwork, camaraderie, compassion, accountability, and patients first guide the decisions made during every shift. Hospital ownership can change/add or remove job duties at their discretion. Clinical Supervisors will be required to have weekly meetings with the Hospital Director. Clinical Supervisors will be required to take online CE classes for management skills as mandated by Hospital Leaders.

Pay:

$70,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Work Location:

In person