Job Description Schedule Full Time:

Monday

• Friday Day Shift General Summary Manage the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience.

Work in a strong dyad or triad relationship with the provider leadership, centralized services leadership and/or clinical leadership on staff, leader and provider recruitment, development and retention. Drive alignment of operational initiatives and overall system goals and strategy.

Responsibilities Duties and Responsibilities Essential Functions:

Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Provide exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role. Manage all human resource functions for the practice including but not limited to recruitment, hiring, training, professional development, mentoring, employee counseling, and terminations. Oversee performance management processes, including evaluations and salary planning. Address performance concerns promptly, ensuring appropriate corrective actions and documentation are completed in accordance with policy. Prepare and execute departmental budgets; monitor and approve payroll to ensure accuracy and alignment with staffing and budget targets; oversee supply ordering and inventory management; ensure accurate charge capture. Ensure compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices. Determine physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee's engagement and meets our patients' expectations. Collaborate with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support the health system's desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion. Continuously monitor the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identify and implement areas for improvement and efficiencies including identified quality indicators. Develop and maintain a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff. Provide highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively lead service recovery activities. Responsible for developing and implementing solutions on a project basis for Strategic Initiatives, Service Excellence, or Quality Measures. This work may have broader impact and scope beyond the incumbents assigned practice area. Provides influence and mentorship to less tenured Practice Managers and Supervisors. May also have a Practice Manager as a direct report(s) and may serve in an interim capacity over a vacant practice. Develop plans to identify and reach short

• and long-term goals and assure development and compliance with operating and capital budgets and achievements of financial performance.

Collaborate closely with the Shared Services, and other professional teams within the health system to ensure our patients are scheduled and arrived according to brand behaviors and ensures appropriate and compliant documentation, billing, and charging practices. Collaborate with all system leaders in the market and the medical group to provide seamless and integrated service to our patients. Understanding and overseeing all aspects of the provider revenue cycle, to include scheduling/registration, patient accounting, claims submission, and payment and denial processing are critical components of the role.

Common Expectations:

Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Responsible for seeking out healthcare provider business challenges and creatively translating those challenges into requirements and solutions in a fast-paced environment. Customers include, but are not limited to regional leadership, physicians, providers, practice management, and staff. External customers include patients, and their caretakers, regulatory bodies, vendors and the community. Required for

All Jobs:

Performs other related duties as identified. WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

Standing

• Occasionally Walking
• Occasionally Sitting
• Frequently Reaching
• Rarely Talking
• Frequently Hearing
• Frequently Repetitive Motions
• Occasionally Eye/Hand/Foot Coordination

•

Occasionally Benefits Offered:

Comprehensive health benefits Retirement savings plan Paid time off (PTO) Education assistance Financial education and support, including DailyPay Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

Qualifications Qualifications Minimum Education:

Bachelors Degree Health or business administration

Required Masters Degree Preferred Work Experience:

7 years Healthcare management experience

Required Knowledge, Skills, and Abilities:

Knowledge of organization policies, procedures, and systems Knowledge of health care administration practices / government and reimbursement regulations and requirements/HIPAA/OSHA regulations Skill in planning, organizing, delegating, and supervising Skill in gathering and interpreting data Ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise About Us WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. About the Team WellSpan Medical Group The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall

• whether it's caring for babies, to end of life care, or anywhere in between to include urgent care
• join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No.

24! Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.