Specialty Practice Manager & Referral Relationship Coordinator Big Waves Endodontics |

Myrtle Beach, SC Compensation:

$27-$32 per hour, based on experience

Schedule:

Full-time, approximately 32-36 hours per week (M-F)

Benefits:

Paid major holidays following successful completion of the onboarding/trial period Opportunities for professional growth and increased responsibility Performance-based compensation opportunities

About Big Waves Endodontics:

Big Waves Endodontics is a boutique endodontic specialty practice focused on providing exceptional endodontic care while creating an elevated experience for both patients and referring dental practices.

Our philosophy is simple:

Winning Hearts and Minds One Root Canal at a Time. We are looking for an exceptional Specialty Practice Manager & Referral Relationship Coordinator to become an integral part of our team. This is not a traditional front-desk position. The person in this role will help oversee the day-to-day patient experience while also serving as an important liaison between Big Waves Endodontics and the dentists and dental teams who entrust their patients to our care. We are looking for someone who is highly organized, genuinely enjoys people, communicates exceptionally well and takes pride in building lasting professional relationships. Key Responsibilities Practice & Patient Coordination Oversee and coordinate the daily front-office operations of the specialty practice Provide an exceptional, personalized patient experience from the initial phone call through completion of care Manage scheduling, confirmations, treatment coordination and follow-up Coordinate new patient referrals and ensure patients are appropriately scheduled Communicate treatment plans, financial information and appointment expectations clearly and professionally Assist patients with insurance questions and financial arrangements Coordinate insurance verification, claims and related administrative processes Maintain accurate patient records and referral information Monitor the schedule and help optimize appointment availability Work closely with the doctor and clinical team to ensure efficient daily operations Identify opportunities to improve the patient experience and office efficiency Referring Doctor & Professional Relationships One of the most important components of this position is developing and maintaining relationships with our referring dental practices.

Responsibilities will include:

Serve as a primary point of contact for referring dentists and their teams Communicate with referring offices regarding patient appointments, treatment and follow-up Ensure referring doctors receive timely and professional communication regarding their patients Build genuine relationships with dental offices throughout the Grand Strand Conduct appropriate referral follow-up and relationship-building outreach Maintain organized referral and professional contact information Recognize opportunities to strengthen existing referral relationships Assist with referral appreciation and professional outreach initiatives Help ensure that every referring office feels valued and appreciated Represent Big Waves Endodontics professionally within the local dental community Leadership & Team Support Help establish a positive, professional office culture Support and coordinate front-office team members Help maintain office policies and procedures Identify operational challenges and proactively develop solutions Communicate effectively with doctors and team members Take ownership of responsibilities rather than waiting to be directed Maintain a calm, professional presence in a busy specialty environment and in dealing with complex cases The Ideal Candidate We are looking for someone who is: Warm, personable and naturally relationship-oriented Highly organized and detail-oriented An excellent verbal and written communicator Comfortable speaking with dentists, dental professionals and patients Confident and professional on the telephone Comfortable discussing treatment, scheduling and financial arrangements Able to build trust without being overly "salesy" Proactive and capable of taking ownership Comfortable working independently while functioning as part of a close-knit team Professional in appearance, communication and demeanor Able to maintain confidentiality and discretion Comfortable in a fast-paced environment Interested in building a long-term career with a growing specialty practice

Required Qualifications:

3+ years of dental front-office experience Previous dental office management, treatment coordination, and patient coordination experience Experience in a dental specialty practice - endodontics, oral surgery, periodontics or another dental specialty is required Familiarity with dental insurance and claims Experience with dental practice management software Previous experience communicating with referring dental offices is highly desirable Must have a thorough understanding of endodontic specialty care, our role in supporting referring general dentists, and the unique value Big Waves Endodontics provides. Must be able to confidently and eloquently communicate our practice's unique services, clinical capabilities, technology, patient experience, and value to patients, referring dentists, and their teams. Must understand that effectively representing and communicating the value of Big Waves Endodontics to our referring offices is a fundamental responsibility of this position. What Makes This Position Different? This position is ideal for someone who wants to be more than "the person at the front desk." You will have an opportunity to become a key member of a boutique specialty practice and play an important role in both the patient experience and the professional relationships that allow our practice to grow. You will work closely with the doctor and clinical team, have meaningful interaction with referring dentists and their teams, and have the opportunity to help shape the continued growth and culture of Big Waves Endodontics. We value professionalism, kindness, accountability, communication, attention to detail and exceptional patient care. If you are someone who genuinely enjoys helping people, takes pride in doing things well and understands the importance of relationships in healthcare, we would love to meet you. Compensation & Growth $27-$31 per hour depending upon experience and qualifications , with opportunities for performance-based increases and additional responsibility as the practice continues to grow. Exceptional candidates with significant dental management and referral-relationship experience may be considered at a higher rate. How to Apply Please submit your resume along with a brief explanation of why you believe you would be a strong fit for Big Waves Endodontics. We are particularly interested in learning about your experience with: Dental practice management Patient coordination Treatment coordination Dental insurance Team leadership Referring-doctor relationships Patient experience We are looking for the right person—not simply someone to fill a position.

Pay:

$27.00 - $32.00 per hour

Benefits:

Paid time off

Work Location:

In person