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MA
Madison Avenue Temporaries
Office Manager/Bookkeeper
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Job Description
Job Overview We are seeking an energetic and dedicated Office Manager who will be responsible for all office duties including answering phones, client interaction, bookkeeping duties Responsibilities Supervise front desk staff, ensuring efficient check-in/check-out procedures and seamless guest arrivals Maintain a warm, professional demeanor while handling guest inquiries via phone and in person, demonstrating excellent phone etiquette and customer service problem-solving skills Oversee reservations using hospitality reservation systems and property management systems (PMS), ensuring accuracy and availability updates Manage guest relations by addressing concerns promptly, resolving issues effectively, and providing personalized service to enhance guest satisfaction Implement hotel emergency procedures confidently, ensuring safety protocols are followed during any incident or emergency situation Coordinate night audit processes to reconcile daily transactions, verify revenue reports, and prepare financial documentation Collaborate with housekeeping, maintenance, and other departments to ensure property standards are maintained and guest needs are met efficiently Requirements Proven experience in hospitality management with a strong background in front desk operations and hotel management Proficiency with hotel management software such as OPERA or similar property management systems (PMS) Multilingual or bilingual abilities are highly preferred to serve diverse guest populations effectively Exceptional customer service skills with a focus on client communication and guest relations Knowledge of hotel emergency procedures, night audit processes, and resort experience is advantageous Strong leadership qualities with the ability to motivate a team and manage multiple priorities in a fast-paced environment Excellent phone communication skills coupled with professional phone etiquette and customer service problem-solving capabilities Join us to lead a vibrant front office team dedicated to creating memorable experiences for every guest! We value energetic professionals who thrive on delivering top-tier hospitality service while maintaining operational excellence.